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Select Complaint Sources, 2008 -2015 <br />20% <br />AuditorComplaint FormEmailInternalSocial MediaUS MailWalk In <br />18% <br />16% <br />14% <br />12% <br />10% <br />8% <br />6% <br />4% <br />2% <br />0% <br />20082009201020112012201320142015 <br /> <br />