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Mr. Pryor noted that there were hundreds of bills and wondered if it was possible for something to “slip <br />through the cracks.” <br /> <br />Mr. Kelly felt there was a check in process in that the nine councilors and Mayor, with the help of <br />Intergovernmental Relations Manager Jason Heuser, were tracking them. He added that bill details were <br />available on the Legislative Web site. <br /> <br />Ms. Bettman reiterated that a split vote on the CCIGR could lead to an item being pulled from the Consent <br />Calendar at the City Council level. <br /> <br />Mr. Papé stressed that any legislative item could be revisited. <br /> <br />Mr. Pryor commented that it was good to know the process. He added that he had experienced some <br />confusion when he was new to the council. <br /> <br />City Manager Taylor stated that the work session on November 8 would include a review of historic <br />priorities, what was tracked, and how it was prioritized. <br /> <br />Mr. Kelly asked if the completed legislative policies document would be available to review. Ms. Walston <br />indicated it would. <br /> <br /> <br />3. Communications <br />? <br /> Council Assignments <br />? <br /> Constituent Tracking <br /> <br />City Manager Taylor explained that he wanted to have a check-in about the discussion that transpired during <br />his performance evaluation regarding council communication and the timeliness and adequacy of the <br />response to council assignments. He thought in the past staff had erred in not putting things on the council <br />assignment list, particularly work related to how constituent requests were handled. He said the council <br />should receive feedback from Public Service Officer (PSO) Michelle Mortenson when an item had been <br />deemed to be a council constituent request follow-up. He asked how this was working for the council. <br /> <br />Ms. Ortiz said she had asked for several items of information and had experienced good turnaround. She <br />related one instance in which she had asked Public Works Department Director Kurt Corey for information <br />regarding street standards and it had seemed that she had not clarified what she wanted as Mr. Corey had <br />not given her the response she had hoped for. She was ultimately able to ascertain what she needed to know. <br />As for Ms. Mortensen, she felt her work for the council was good. <br /> <br />Mr. Poling asked for an explanation of how the members of the public who call frequently were tracked. <br />City Manager Taylor responded that an individual who called a lot was tracked to determine if there was a <br />pattern to it. Ms. Walston elaborated, stating that the name, address, phone number and ward, as well as the <br />nature of the complaint were entered into a system called the Citizen Tracking Resolution and Coordination <br />system (C-TRAC system). She noted that they had “regular customers” and sometimes those people went to <br />different departments. The C-TRAC system provides one central system to track the constituent requests. <br />She noted that sometimes people need help that staff can not provide and an attempt to provide the <br />appropriate referral for those people is made. <br /> <br /> <br /> <br />MINUTES—City Council September 18, 2006 Page 3 <br /> Process Session <br /> <br />