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complete, unrestricted and direct access to the internal affairs area <br />during office hours. <br />(7) It is intended that sections 2.450 through 2.456 and 2.240 through <br />2.246 will provide a system of independent oversight of the police <br />complaint process and implement section 15 -A of the Eugene Charter <br />of 2002 as adopted by the city electorate on November 8, 2005. <br />Section 2 . Section 2.452 of the Eugene Code, 1971, is amended by adding <br />definitions for "Police auditor" and "Service complaint" to the list of definitions in <br />alphabetical order to provide as follows: <br />2.452 office of Police Auditor -- Definitions Words and phrases used in <br />sections 2.240 through 2.246 and 2.450 through 2.456 have the following <br />meanings: <br />Police auditor or auditor Police auditor or designee if authorized by the <br />auditor to undertake a certain function. <br />Service complaint A complaint about police employee performance or <br />demeanor, customer service and/or level of police service. <br />Section 3 . Sections 2.454 and 2.456 of the Eugene code, 1971, are amended to <br />provide as follows: <br />2.454 Office of Police Auditor -- Powers and Duties <br />(1) The police auditor is the administrative head of the auditor's office and <br />shall: <br />(a) oversee the operations of the auditor's office, establish program <br />priorities and objectives, and manage the implementation and <br />evaluation of work programs; <br />(b) Develop and maintain operating procedures for the auditor's <br />office, including protocols for handling complaints and monitoring <br />investigations; <br />(c) Establish standards of professional conduct and provide <br />necessary training for staff in the auditor's office. <br />(d) Act as liaison and provide staff support to the civilian review <br />board. In collaboration with the civilian review board, the police <br />auditor shall: <br />Ordinance - Page 2 of 8 <br />