Item 4 - PH on Housing Standard - Laserfiche WebLink

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(b) A person who files a complaint must be a party to the current rental agreement covering the property in question or an agent of the party. (c) A complaint must include the following: 1. Name of person filing the complaint and, if different, the name of the affected tenant. Complaints may not be submitted anonymously; 2. Name of the owner or the owner's agent; 3. Address of the dwelling unit with the alleged violation; 4. A complete description of the alleged violation; and 5. A copy of the written notice of the alleged code violation that has been sent by the tenant to the owner or the owner's agent (d) Complaints shall be processed by the city manager. The city manager shall adopt rules pursuant to section 2.0~9 of this code that specify the procedure to be followed in processing complaints. Before initiating an investigation under subsection (3) of this section, the city manager shall: Confirm that the complainant has standing to file a complaint; 2. Confirm that the subject of the complaint could be a violation of this code; 3. Confirm that the owner or the owner's agent has had ten days since mailing of the written notice by the tenant to respond to the complaint; and 4. Provide notice to the owner or the owner's agent of the complaint per written procedures. (3) Investiqations. (a) The city manager shall initiate investigations only after completion of the process in subsection (2) of this section. (b) The city manager shall conduct an investigation to confirm the validity of the complaint. (c) If the city manager determines that the complaint is not valid, the case shall be closed and all parties notified. (d) If the city manager determines that the complaint is valid, the city manager or the manager's designee shall issue a notice and order pursuant to subsection (5) of this section. (4) Inspection and Riqht of Entry. When it may be necessary to inspect to enforce the provisions of sections 8.400 through 8.440 of this code, the city manager may enter the building or premises at reasonable times to inspect or to perform the duties imposed therein, provided that if such building or premises be occupied that credentials be presented to the occupant and entry requested. If such building or premises be unoccupied, the city manager shall first make a reasonable effort to locate the owner, the owner's agent, or other person having charge or control of the building or premises and request entry. If entry is refused by the owner, the Ordinance - 4 L:\CMO\2004 Council Agendas\M041108\S0411084-attA.doc