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Item B: Judicial Evaluation Committee Report
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Item B: Judicial Evaluation Committee Report
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6/9/2010 1:13:50 PM
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5/18/2006 8:28:24 AM
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Agenda Item Summary
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5/22/2006
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<br />City of Eugene Municipal Court <br />User Satisfaction Survey <br /> <br />Please check the appropriate box <br /> <br />1. What type of citation did you receive? <br />o Parking 0 Traffic <br /> <br />o Animal/Other <br /> <br />2. How did the staff at the Eugene Municipal Court treat you? <br />o Very Professionally 0 Professionally 0 Unprofessionally 0 Very Unprofessionally <br /> <br />3. Was the Eugene Municipal Court staff willing to take time to help you? <br />o Very Willing 0 Willing 0 Unwilling 0 Very Unwilling <br /> <br />4. Was the information you received from the Eugene Municipal Court staff useful? <br />o Very Useful 0 Useful 0 Not Useful 0 Incorrect or Wrong <br /> <br />5. What other information would have been useful? <br /> <br />6. How easy was it for you to find Eugene Municipal Court? <br />o Very Easy 0 Easy 0 Difficult <br /> <br />o Very Difficult <br /> <br />7. Once you arrived Eugene Municipal Court, how easy was it for you to find where you needed to go? <br />o Very Easy 0 Easy 0 Difficult 0 Very Difficult <br /> <br />8. How safe did you feel when in Eugene Municipal Court's lobby/waiting area? <br />o Very Safe 0 Safe 0 Unsafe 0 Very Unsafe <br /> <br />9. Were you aware of the following: <br />o Court web site 0 Violations Bureau 0 VISA or MasterCard payments over the phone <br />www.ci.eugene.or.us/municourtldefault.htm <br /> <br />Did you appear before a Judge? <br /> <br />DYes <br /> <br />D No <br /> <br />If YES, please answer the following questions. <br />If NO, please skip to question 14. <br /> <br />10. Were you able to hear what was being said in the courtroom? <br />D Y~ D No <br /> <br />11. Were you able to understand what was being said in the courtroom? <br />DYes D No <br /> <br />12. Were you able to see what was going on in the courtroom? <br />DYes D No <br /> <br />13. How safe did you feel when in Eugene Municipal Court's courtrooms? <br />o Very Safe 0 Safe 0 Unsafe <br /> <br />o Very Unsafe <br /> <br />14. Please provide any specific suggestions to improve service at the Eugene Municipal Court. <br /> <br />Please Return Your Survey in the Enclosed Business Reply Envelope by November 30,2004 <br />
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