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Establishment of an Effective Response Force ............................................................................................ 48 Special Risk/Hazard Response ..................................................................................................................... 49 Call Types and Effective Response Force .................................................................................................... 49 Automatic Aid, Move-Up, and Mutual Aid ................................................................................................. 51 SECTION FIVE: Service Level Goals ............................................................................................................ 52 Response Time Goals, All Incidents ............................................................................................................ 52 Response Time Goals, Structure Fires ......................................................................................................... 52 Response Time Goals, Ambulance Transport .............................................................................................. 53 Response Time Goals, Eugene Airport ........................................................................................................ 53 SECTION SIX: Time and On-Scene Performance ..................................................................................... ....55 Time Points and Intervals - The Cascade of Events .................................................................................... 55 Time Methodology Description ................................................................................................................... 57 Response Time Performance Tables ............................................................................................................ 58 Tables 6.1 Emergency Response Times to All Areas .......................................................................... 58 Tables 6.2 Emergency Response Times to Risk Area "A" Calls ........................................................ 59 Tables 6.3 Emergency Response Times to Risk Area "B" Calls ......................................................... 59 Tables 6.4 Ambulance Calls to All Areas ........................................................................................... 60 Tables 6.5 Ambulance Calls to Risk Area "A". .................................................................................. 61 Tables 6.6 Ambulance Calls to Risk Area "B". ................................................................................... 61 Tables 6.7 Ambulance Calls to "Ambulance Service Only" Area ...................................................... 61 Table 6.8 FY04 Ambulance Response Time Report on Response Zones .......................................... 62 Response Time Performance - Structure Fires ............................................................................................ 62 Table 6.9 Response Time Performance for Structure Fires FY02 ..................................................... 63 Table 6.10 Response Time Performance for Structure Fires FY03 ..................................................... 64 Table 6.11 Response Time Performance for Structure Fires FY04 ..................................................... 64 Response Time Performance - Eugene Airport ........................................................................................... 64 Tables 6.12 Response Times for ARFF Incidents .................................................................................. 64 SECTION SEVEN: Distribution of Resources ............................................................................................... 65 Factors That Have Affected Response ......................................................................................................... 67 SECTION EIGHT: Concentration of Resources ............................................................................................. 69 SECTION NINE: Response Reliability .......................................................................................................... 71 Table 9.1 FY02 (July 1, 2001 - June 30, 2002) ................................................................................. 71 Table 9.2 FY03 (July 1, 2002 - June 30, 2003) ................................................................................. 72 Table 9.3 FY04 (July 1, 2003 - June 30, 2004) ................................................................................. 72 SECTION TEN: Historical Perspective .......................................................................................................... 74 Figure 10.1 Calls for Service 1980-2003 .............................................................................................. 75 Table 10.1 Comparison of Staffing, Population, and Calls for Service 1981-2003 ............................. 77 SECTION ELEVEN: Performance Measurement and Quality Assurance ..................................................... 78 Fire Suppression and Rescue Operations ..................................................................................................... 78 Emergency Medical Services ....................................................................................................................... 78 Central Lane Communications Center ......................................................................................................... 79 SECTION TWELVE: Future Needs, Recommendations, and Service Improvement .................................... 81 Appendix A: NFPA 1710 Summary ................................................................................................................ 86 2