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Section Six: Time and On-Scene Performance transfers the call information to the dispatcher, and "dispatcher interval, "which is the interval from the time when the call-taker transfers the call to the dispatcher until the dispatcher activates all applicable alerting devices for responders. Turnout Time - the interval between the activation of station and/or company alerting devices (plus the delivery of specific dispatch information to emergency personnel), and the time when the responding crew(s) notifies the dispatch center that the company is en route. During the turnout interval, crews immediately cease all other activities, don appropriate protective clothing, determine the location of the call, and board and start the appropriate response vehicle. The en route notification to dispatch is typically made when all personnel are aboard the apparatus, and the vehicle is traveling toward the call location. The established benchmark for an acceptable turnout interval is 60 seconds. En Route - the point at which the responding unit signals the dispatch center that they are responding to the call for service or traveling toward the hospital or other appropriate receiving facility. On calls in which a patient is transported, there are two en route times (to the call and then to the medical receiving facility). Travel Time - the interval that begins at the termination of the en route notification and ends when the responding unit notifies the dispatcher that it has arrived on scene. Arrival (On-scene) Time - the point at which the first responding unit arrives on scene or the transport unit arrives at the receiving facility. Arrival is determined by actual physical arrival in front of the address or at the address of the emergency as displayed by the CAD. On-Scene Interval - the interval which begins at the arrival time on scene and ends with one of the following situations: the official termination of the incident, the point when an ambulance is en route to transport the patient to a receiving facility, or when one or more units have completed the response assignment and are made available to respond to other requests for service. This time interval can be lengthy and may include a variety of fire ground and emergency incident activities. Other factors to consider are access problems associated with campuses, malls, complexes, high-rise buildings, rural locations, and other incidents where a significant amount of area or terrain must be traversed in order to reach the patient or specific location of the incident. Transport Time - the second travel time interval for a medical transport call, which begins at the termination of on-scene time and ends upon arrival at the hospital or other designated medical receiving facility. Drop Time - on a medical transport call, the interval which begins upon arrival at the receiving facility and ends when the ambulance crew has alerted the Central Lane Communications Center (CLCC) that the unit is restocked, cleaned, and ready to respond to another call for service. Termination of Incident - the point at which the designated incident commander notifies the CLCC that the assignment has been completed and the units assigned are either out of service, or are available to respond to other requests for service.