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Section Six: Time and On-Scene Performance <br /> <br />completed in specific timeframes and give a good indication of the level of service our <br />community can expect to receive. <br /> <br />Exception Reporting <br /> <br />Several factors that are beyond the department's direct control may adversely affect emergency <br />response times. When calculating response time performance, Eugene removes calls that appear, <br />after review, to be exceptions or outliers within the data curve. Examples can include: <br /> <br /> o Adverse weather conditions (e.g., snow, ice, floods). <br /> o Calls initiated as "Code 3" but unit slowed to "Code 1" while en route. <br /> o Unexpected delays (trains, construction, extreme traffic conditions). <br /> o Calls clearly miscoded by dispatch where this results in spurious data. <br /> <br />Response Time Performance Tables <br /> <br />Response times for FY02 through FY04 are listed below. The times shown include only Code <br />3, or emergency response calls. The first set of tables reflects response times for first arriving <br />apparatus to all areas. Risk Area "A" calls are those within the city limits and River Road Water <br />District. Risk Area "B" includes calls within the remaining contracted fire districts - Bailey- <br />Spencer, Willakenzie, Zumwalt and Eugene Fire District #1. <br /> <br />Response times are shown for three consecutive years - Fiscal Year 2002 through 2004. A <br />number of key deployment changes were made between 2002 and 2003, and changes in system <br />performance between these two years reflect the impact of those changes. <br /> <br />(NOTE: In the following tables, turnout time plus travel time does not necessarily equal <br />response time because, typically, each mean is derived from a different group of calls. In other <br />words, the calls within a certain percentile for turnout time may not be the exact same group of <br />calls that were within the same percentile for travel time.) <br /> <br /> Tables 6.1 Emergency Response Times to All Areas <br /> <br /> FY02 (July 1, 2001 - June 30, 2002) <br /> ProCessing Turnout 1;ravel ' Response <br /> AVerage 0:00:55 0:01:14 0:03:29 0:04:44 <br /> 80th % 0:01:10 0:01:43 0:04:43 0:06:02 <br /> <br /> 58 <br /> <br /> <br />