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2 <br /> <br />Chapter Two <br /> <br />Overview <br /> <br />An element of the revised Administrative Rules is this Rate Manual. The purpose of the <br />Rate Manual is to document the policies and procedures followed by the licensed haulers <br />and the City staff in determining solid waste collection rates. <br />Participant Roles and Responsibilities <br />There are several persons that have a role in the determination of the solid waste collection <br />rates. Their roles and responsibilities are summarized below. <br />City Council <br />The City Council adopts the City Code sections that establish the regulatory framework for <br />the City’s solid waste collection system. The City Code establishes the requirement for a <br />license to provide service, the term of the license, the limits of the City Manager’s authority <br />in setting rules regarding the City’s solid waste licenses and rates, and the responsibilities of <br />both the licensed haulers and their customers. <br />City Manager <br />The City Manager sets the rules regarding the City’s solid waste licenses and rates within <br />the limits of the City Code. These rules include, but are not limited to, criteria for obtaining <br />and maintaining a license, the standards for licensed haulers to provide services to their <br />customers, the standards for customers in preparing their discarded materials for collection, <br />the policies and procedures followed in setting service rates, and the nature and amount of <br />penalties for violation of the City rules. <br />City Staff <br />The City staff administers the City Code and Administrative Rules. Solid Waste and <br />Recycling Program staff responds to inquiries and complaints regarding hauler service from <br />residents, businesses, and licensed haulers, reviews licensed haulers’ annual license <br />renewals, calculates approved collection rates based on licensed haulers’ financial data and <br />City rate policies, etc. <br />Licensees <br />Licensed haulers provide solid waste, recycling, and yard debris collection services for their <br />customers. They bill and collect for their services at rates approved by the City. They <br />communicate with their customers regarding their services, collection schedules, and rates <br />as necessary in accordance with City rules. The licensed haulers also report financial and <br />operational data to the City in accordance with City rules. <br /> <br />