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Discussion: Roll call can be an opportunity for the department's top command to interact with officers. Occasional command visits to roll calls can also facilitate an informal information exchange and can be an opportunity to listen to officer concerns and dispel rumors. The largest number of officers in the department are in patrol. They assemble at roll call at the start of every shift. A large amount of critical operational information is already relayed at roll calls. But it represents an even greater opportunity. Small blocks of time can be dedicated to present information normally offered at in-service training. Understandably, roll call cannot be regularly extended preventing officers from going on the street in a timely fashion. However, ten to fifteen minutes once a week or every other week can be built in for this purpose. Over the course of a year, one to two days of information could potentially be conveyed, allowing scheduled in-service training days to focus on more hand-on topics that better hold officer's attention. On days when roll call training will take place, officers from other assignments can drop in as schedules and workload permits. Recommendation No. 43: The potential of holding periodic meetings for the chief, other city officials, the line officers, and support staff should be explored. Discussion: Some departments find it effective to hold monthly or quarterly meetings between the chief and officers representing their work groups. The purpose of such meeting is to clear up rumors, listen to ideas, and allow the officers some exposure to the boss. System Security and Integrity The heart of any police department's information system is police records management. In Eugene, records falls under the technical services division. Types of 61