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criteria and procedures in clear language as well as the consequences for not documenting or reporting inquiries. Discussion: There should be consequences for not documenting and reporting inquiries. While there are no foolproof ways, there are effective practices designed to cut down on covering up complaints and inquiries to suit the receiver's fancy. IA should send a letter to complainants advising them that the matter will be investigated. All complainants must be contacted within ten days of the receipt of the complaint, and investigations must be completed within thirty days. Complainants may also be offered the opportunity to have their complaint mediated by a qualified mediator rather than result in an investigation. Advisory No. 12: There is an assumption that there are some matters that are not considered suitable for mediation, regardless of how expedient the process might be. Discussion: Upon the conclusion of the complaint investigation and case resolution, complainants are notified of the outcome but they are not informed of the specific discipline imposed. Dissatisfied complainants can request a three-member panel review. When requested, the panel would consist of the employee's captain or manager, the police chief, and Human Resource Services's risk services manager. The value of this step for the complainant is unclear. The complainant is not required to attend, and the goal of the review is to assess the investigation in order to identify process problems that need to be addressed for the future. Complainants are advised that no finding or action already taken will change as a result of the review.TM 11 If the complainant is advised that nothing will be changed as a result of the review, what is the purpose of the providing any information to the complainant? 79