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e, e e- Mr. Hamel stated that he thinks the service is great, and knows that the people are experienced. However, the business end leaves a lot to be desired. He feels strides should be made immediately to improve this. As it is, the public is paying for these services. Mr. Gleason stated that when receipts are age- dated to about 100 days, they are approaching a lO-percent collection rate, and they hope to make it 90 percent. This is a new business and it is improving. They have had to change the claims system three times. They are targeting 10 percent for bad debts in good economic times, so considering the economy, per- haps things are not so bad. There is no metropolitan claims system, and there probably will not be until the council makes its final decision. Mr. Hamel has raised a serious concern, but it does not mean financial instability. Freeman Holmer, Chamber of Commerce, stated that he is very concerned about the rate of collection. More current data is needed. As of October 31, 1981, the bills over 120 days old had outstanding debts of over $65,000, with a l8-percent delinquency rate. He would urge the council to have frequent reports regarding co 11 ect i on. Ms. Miller expressed appreciation to the Fire Department and EMTs for the quality of their service. She feels they are doing an excellent job. If the collection question is going to be pursued, it will take some time. She would request that staff keep the council advised. She feels it has a lot to do with billing insurance companies and welfare, plus how long it takes to receive money. She would like to be kept informed. Mayor Keller asked if the City responds to areas outside the city limits. Mr. Gleason responded that they do. Mayor Keller asked what the billing process is for calls outside the city. Mr. Gleason stated that part of the system that needs to be refined is how the City can stop subsidizing out-of-city calls. This is a metropolitan service. There is the possibility that the charges are not enough and that the services too good. Billing sequences change from Fire Department to department. Also, the City is a backup for mutual-aid calls. Mayor Keller stated he is sure there is some fine-tuning to be done. This is a good first report and the areas for improvement are recognized. Mr. Gleason added that responses have been the first concern but if staff is to continue, more energy can be put into the receivables system. Mr. Hamel stated that the services are the greatest. He feels that this is the way to go and that the services should not be cut. The meeting was adjourned to January 25, 1982. ;?~~ Micheal D. Gleason, City Manager (Recorded by Lynda Nelson) MDG:LN:pm/CM8a11 MINUTES--Eugene City Council January 20, 1982 Page 10