01/25/1984 Meeting - Laserfiche WebLink

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e e e ) B. Safe Deposit Box Authorization (memo, resolution-distributed) Res. No. 3825--A resolution authorizing safe deposit box rental ~ agreement and repealing Resolution No. 3575. Mr. Obie moved, seconded by Ms. Wooten, to adopt the resolution. Roll call vote; the motion carried unanimously, 7:0. III. STATUS REPORT ON DEVELOPMENT ASSlSTANCE CENTER (memo, background information distributed) City Manager Micheal Gleason introduced the agenda item. Terri Vanderpool of the Eugene Development Department presented the staff report, reviewing the purpose of the Development Assistance Center in consolidating customer assis- tance with information and permit processes. She stated that Phase II of the DAC development has been completed and that land use applications and general community information are currently available in the DAC. She said that business and liquor licenses and parking permits were also added to the DAC function as part of Phase III. She said staff has attempted to make the transfer of the permit sales to the DAC as convenient as possible to the public. She reviewed the EDD memorandum of January 3, 1984, which outlined the incentives authorized to boost the sales of permits and to encourage familiarization of commuters with the downtown parking program. She said the addition of the Phase II functions has doubled the activity level of the DAC. Ms. Vanderpool said that Phase IV of the program, scheduled for the fall, will add building and sign permits and engineering assistance to the DAC activities. She said the DAC is presently receiving 70 personal contacts and 150 telephone contacts per day with the addition. She said staff expects the number of contacts within the DAC to double with the addition of the Phase IV activities. Ms. Vanderpool then summarized the tour which she and Jim Carlson of Lane Council of Governments had recently made of six western and mid-western development assistance centers. She compared Eugene's planning and building processes with those of the cities visited. She said that Eugene's planning processes compared very well--other processes being much longer and placing more burden on the applicant. She added that staff will attempt to incorporate some process expediters into the City's building permit process. She commented that Eugene is the only community building a center specifically for the purpose of customer-oriented assistance and probably has the best technology system of those studied. Ms. Vanderpool said staff also visited the City of Portland facility, stating that it is customer-friendly but lacks the technology of Eugene's facility. She invited the council to visit the DAC after the meeting. She reviewed the process streamlining already accomplished by staff, stating that the processing time for land use applications has been cut by 30 percent due to the revised regulations approved by the council. She said guidelines for revisions to the business license process are currently in draft form and that staff is now reviewing the building permit process. MINUTES--Eugene City Council January 25, 1984 Page 2