Agenda Packet 9-24-18 Work Session

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Independent Police Auditor’s Office -- 2017 Annual Report 8 Looking Ahead Goals for 2018-2019 Our goals for the next few years may be our most ambitious yet. With the addition of Beatriz Hernandez (our community engagement coordinator) and the ability to evaluate police encounters i n a more timely manner (due to body-worn cameras), we should be able to expand our opportunities for engagement and refinement of practices internally and with EPD. We are confident that many of these goals and issues that are intertwined with EPD operational concerns will get resolved through collaboration with new EPD Chief Chris Skinner. We will continue to focus on maintenance of our core competencies: intake and classification of complaints, monitoring and participating in investigations, making recommendations with regard to adjudication of complaints, and review of reportable uses of force. We will also continue to work on connectivity to our community partners. Ms. Hernandez’ survey illustrated that there are still sectors in the community with whom we need improved outreach. We are embarking on an ambitious effort to reach out to organizations that offer support to individuals with neurological disorders (including autism spectrum disorder, developmental disorders, and some learning disorders). We also continue to focus on providing excellent customer service to all reporting parties. We continue to receive a significant portion of complaints from within EPD, which seems indicative of an organizational shift towards trust in our system. Furthermore, we have been able to provide dramatically improved service to the community through the addition of a bilingual, bicultural staff member. We are continuing our work with City staff from the Human Rights and Equity Office, EPD, and other City Departments and community stakeholders to improve knowledge regarding our office and to ensure that all avenues for complaint and commendation intakes are open and available. In this time of extensive personnel changes at EPD, we continue to work with their professional standards staff to ensure that training and policies reflect community values and best practices in policing. One area of focus will be issues with Communications with regard to customer service and prioritization of calls. We will also focus on assisting Chief Skinner to understand Eugene’s civilian oversight process and role in the community. We will continue to work with EPD to ensure communication, compassion, and empathy with crime victims; we also will focus on ensuring that incidents are reported in full compliance with policy. In addition, we hope to reduce the apparent reliance by EPD employees on the oversight system to address issues that are more properly handled by Human Resources. While some workplace environment issues are legitimately serious misconduct, other departments may be better suited for those types of issues and investigations. September 24, 2018, Work Session – Item 2