Laserfiche WebLink
19 <br /> <br />Phases of Collaborative Problem Solving in Detail: <br /> <br /> Explained Central Questions Key Skills <br />St <br />o <br />r <br />y <br /> <br />Share history and content of the <br />issue, the problem to be solved. <br /> <br />This includes background <br />information, multiple <br />perspectives and diverse <br />understanding of the issue. <br />What? <br />What happened? <br />When? <br />Who is involved? <br />How does this affect people? <br />• Seek out and honor different <br />perceptions. <br />• Describe without blame. <br />• Clarify and seek understanding. <br />• Record for group memory. <br /> <br />In <br />t <br />e <br />r <br />e <br />s <br />t <br /> <br />Identify concerns, needs, and <br />desires underlying an issue. <br /> <br />Could be one person’s or mutual <br />interests. <br />Why? <br />What’s most important to us in <br />solving this issue? <br />• Separate interests (underlying <br />needs and motivations) from <br />options (solutions). <br />• Record and note mutual <br />interests. <br />Op <br />t <br />i <br />o <br />n <br />s <br /> <br />Brainstorm ideas to meet as <br />many interests as possible. <br /> <br />Don’t fall in love with (or <br />dismiss) any one idea at this <br />phase. <br />How? <br />What are all the ways we might <br />solve this problem (or aspects of <br />it)? <br />• Avoid judgment and screening <br />of ideas. Do not discuss. <br />• Aim for quantity. <br />• Imagine creative opportunities. <br />• Build off of one another’s’ <br />ideas. <br />• Record for group memory. <br />Cr <br />i <br />t <br />e <br />r <br />i <br />a <br /> <br /> <br />Identify qualities of a solution. <br /> <br />What will you look for in an end <br />solution? <br /> <br />What will help you narrow the <br />options for value and <br />appropriateness? <br />In addition to our interests, what <br />else is important to us in this <br />decision? <br />• Clarify the meaning of each <br />criteria. <br />• Begin to evaluate the options <br />against the interests and <br />criteria. <br />St <br />r <br />a <br />w <br /> <br />D <br />e <br />s <br />i <br />g <br />n <br /> <br />& <br /> <br />E <br />v <br />a <br />l <br />u <br />a <br />t <br />i <br />o <br />n <br /> <br />Draft proposals that meet the <br />identified criteria and as many <br />interests as possible. <br /> <br />Recognize limitations and <br />shortcomings. <br /> <br />Build on the best available <br />options. <br />Could this work? <br />What do we like? How could it <br />be improved? <br />Does this meet our criteria and as <br />many interests as possible? <br />What else could we add or take <br />away to improve on the idea? <br />• Amend, combine, eliminate or <br />develop new options. <br />• Listen, pay attention, and <br />encourage participation. <br />• Avoid arguing blindly. Offer <br />constructive feedback to <br />improve. <br />• Seek mutual gains and work <br />towards consensus. <br />Ag <br />r <br />e <br />e <br />m <br />e <br />n <br />t <br /> <br /> <br />Document the end agreement <br />(when the group agrees the <br />solution is as good as it can be <br />given current realities). <br /> <br /> Make a plan to implement and <br />monitor the impact of the <br />decision. <br />Who, what, when, where, etc. <br />documented in clear language. <br />How will we know if it’s <br />working? <br />When can we convene again to <br />reevaluate and revise if <br />necessary? <br />• Write down the specifics of the <br />agreement and actions needed <br />from participants. <br />December 10, 2018, Work Session - Item 2