Admin Order 53-07-02-F - Laserfiche WebLink

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R-3.552-K Appeal of Civil Penalty. Any person required to pay an administrative civil penalty imposed under R-3.552-1 and R-3.552-J may appeal the same to the City Manager in the manner provided in Section 2.021 of the Eugene Code, 1971. R-3.552-M Complaint Procedure. 1. A borrower who alleges a licensee has failed to comply with a provision of Sections 3.556, 3.558 or 3.560 of the Eugene Code, 1971 or these Rules may file a written complaint with the Building & Permit Services Division Manager ("the Division Manager") at 99 West 10th Avenue, Eugene, Oregon 97401. The complaint must clearly state the specific section(s) or subsection(s) with which the licensee has failed to comply, and the date the action occurred. The complaint must be filed within three business days of the date the borrower becomes aware of the violation that is the subject of the complaint. 2. No later than five business days from the date filed, the Division Manager shall forward a copy of the complaint to the licensee. The licensee shall investigate the complaint, and within two business days of its receipt shall forward the results of that investigation and a proposed resolution of the complaint to the Division Manager. After review of the report and proposed resolution, and within seven business days of its receipt, the Division Manager shall forward to the licensee and borrower a written Determination Order accepting the proposed resolution or setting forth an alternative resolution. Within five business days of its receipt the licensee shall provide the Division Manager with proof of compliance with the Determination Order. Failure of the licensee to comply with the Determination Order within the required time shall result in the imposition of an administrative civil penalty. 3. The provisions of this section are in addition to, and not in lieu of any other enforcement actions. Dated this 6th day of February, 20~ . ~ ., ~:J3-^ City Manager Administrative Order -8