Admin Order 53-21-07-F -- Solid Waste Rule Amendments

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Administrative Order - Page 9 of 30 collection route, provided that such collection can be made without ascending or descending stairs of more than three (3) steps, and without entering into a building. SECOND: If alternative collection cannot be made as provided above, collection shall be made under any arrangement that is mutually agreeable to the licensee and the customer in a manner that does not create an obstruction of the sidewalk or place a container into a street with a designated bicycle lane immediately adjacent to the curb. Licensee’s charge for the alternative collection shall not exceed the fees for pack-out service, as described in the Solid Waste Collection Rate Schedule. 2. Replacement of Containers. Licensees shall return any emptied cans, carts, containers, or bins to the correct location on the curbside or as designated in an alternative arrangement with the customer. Licensee shall not return containers in a manner that obstructs a sidewalk, or that otherwise creates a hazardous situation. The licensee is responsible for closing any can, cart, or container as securely as possible to prevent the lid blowing away or rain getting into the can, cart, or container. 3. Regularly Scheduled Collection. The licensee shall provide regularly scheduled collection services so that customers can reliably determine their collection day. 4. Notice of Change of Collection Day. Prior written notice of any change in a route that results in a change to the day on which residential collection of solid waste occurs shall be given by licensees to residential customers a minimum of one week prior to the proposed change. A licensee shall not permit any customer to go longer than the customer’s scheduled service frequency in connection with a collection schedule change. 5. Rates and Services. a. Licensees shall provide new residential customers with information as to the residential services available and their rates, and new commercial customers with information about commercial rates and services at the time services are contracted for. b. Within 60 days of any rate or service change adopted by the City, all licensees shall notify existing customers of the change and of any new rates or services added or discontinued. At least two weeks prior to providing this notice to customers, licensees shall provide the City Manager with a copy of the information given to customers. c. At least 30 days prior to the effective date of any licensee initiated rate increase, licensees must notify, in writing, the City Manager and all existing customers to whom the new rate will apply. The notice shall describe the services affected, rate adjustments, effective date and justification for the change. d. The customer notices required herein shall be given in the same manner in which a customer is billed (i.e., by mail or electronic mail).