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<br />SECTION C. -- PERFORMANCE STANDARDS
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<br />I. Performance Standards
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<br />a. Commercial Aeronautical Operators are to provide high quality customer service by
<br />meeting or exceeding Airport customer needs through consistent, responsive, reliable, and
<br />professional service at a competitive price.
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<br />b. Commercial Aeronautical Operators are to employ the necessary number of trained staff,
<br />on-duty management, and supervisors to provide for the efficient, safe, timely, and orderly
<br />operation of its business.
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<br />c. Commercial Aeronautical Operators are to control the conduct and demeanor of their
<br />personnel, agents, subcontractors, and subtenants, as well as conduct their business
<br />operations in a safe, orderly, efficient, and proper manner so as not to unreasonably
<br />disturb, endanger, or harass any Airport customers, Tenants, visitors, or other operators in
<br />accordance with the respectful workplace policy adopted by the City.
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<br />d. All personnel employed by a Commercial Aeronautical Operator to perform duties on the
<br />Airport are required to be appropriately dressed and identifiable while on duty and to wear
<br />Airport issued identification media conspicuously visible between the waist and shoulders,
<br />as may be required by regulation or directive of the Airport. The business name shall be
<br />included in the means of identification on each person whose job responsibilities include
<br />regular interaction with Airport customers.
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<br />e. Products, services, and facilities shall be provided on a reasonable, and not unjustly
<br />discriminatory, basis to all Airport users.
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<br />f. Commercial Aeronautical Operators shall charge reasonable, and not unjustly
<br />discriminatory, prices for each product, service, or facility.
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<br />g. Commercial Aeronautical Operators may provide reasonable discounts, rebates, or other
<br />similar types of price reductions to volume purchasers.
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<br />h. Commercial Aeronautical Operators must submit a schedule of pricing to the City as
<br />requested. In addition to identifying the pricing for the Commercial Aeronautical Operator’s
<br />products, services, and facilities, the schedule shall identify any discounts, rebates, or other
<br />similar types of price reductions offered by Commercial Aeronautical Operator.
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<br />i. A Commercial Aeronautical Operator must post its schedule of pricing in a prominent place
<br />readily accessible and/or visible to the general public.
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<br />II. Compliance with Federal, State and Local Requirements
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<br />a. Commercial Aeronautical Operators must comply with all federal, state, and local
<br />requirements applicable to their operations.
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<br />b. Commercial Aeronautical Operators must conduct all activities so as to allow the City to
<br />remain in compliance with all federal, state, and local statutes, ordinances, regulations,
<br />orders, policies, and Airport Grant Assurances applicable to the City in the operation,
<br />maintenance, and development of the Airport.
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<br />c. Commercial Aeronautical Operators must comply with the rules imposed by the City
<br />applicable to conduct on the Airport, including without limitation Subdivision I and
<br />Subdivision II of the Rules and Standards.
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<br />d. Without limitation of the foregoing, Commercial Aeronautical Operators must comply with
<br />the following requirements:
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