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Corvallis Municipal Code Section 9.02.100 Enforcement. 1) Authority a) The Community Development Director or his/her designee is hereby authorized and directed to enforce all the provisions of this code. 2) Complaint a) A complaint must be in writing and may be filed in person or by mail, e-mail or fax. b) A complaint must include the following: 1] name of person filing the complaint; complaints may not be submitted anonymously 2] name of the landlord 3] address of the alleged violation 4] a complete description of the alleged violation 5] a copy of the written notice of the alleged habitability violation that has been sent by the tenant to the landlord c) A person who files a complaint must be a party to the current rental agreement covering the property in question or an agent of this party. d) Complaints will be processed by Housing Division staff using an administratively adopted written procedure which includes the following: 1] confirmation that the complainant has standing to file a complaint 2] confirmation that the subject of the complaint, if confirmed, would be a violation of this code 3] confirmation that the landlord has had seven days, plus three days for mailing per ORS 90.150(3), since mailing of the written notice by the tenant to respond to the complaint 4] notification of the landlord by Housing Division staff of the complaint per written procedures. 3) Investigations a) Investigations will be initiated only after the above process has been followed. b) Housing Division staff will conduct an investigation to confirm the validity of the complaint. c) If the complaint is determined to be not valid, the case will be closed and all parties notified. d) If the complaint is determined to be valid, Housing Division staff will issue a notice and order. 4) Inspection and Right of Entry a) When it may be necessary to inspect to enforce the provisions of this code, Housing Division staff, in accordance with administrative policy, may enter the building or premises at reasonable times to inspect or to perform the duties imposed by this code, provided that if such building or premises be occupied that credentials be presented to the occupant and entry requested. If such building or premises be unoccupied, Housing Division staff shall first make a reasonable effort to locate the owner or other person having charge or control of the building or premises and request entry. If entry is refused, Housing Division staff shall have recourse to the remedies provided by Municipal Code Chapter 1.15 to secure entry. 5) Notices and Orders a) For valid complaints, Housing Division staff shall issue a notice and order to the 4