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2007 <br />Progress Priority Action Related Neighborhood Services <br />Indicator Ranking Item # Action Item Title (abbreviated) Update Highlights Assessment Recommendations <br /> 23 20 Emphasize customer service skills ? <br /> Human Resources provides new employee orientation and ongoing <br />in City staff trainings <br />trainings (including diversity trainings) that emphasizes strong <br />customer service and positive working interactions. <br /> <br />7 <br />Implementation underway Action initiated No significant action to date Page <br />