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<br /> <br /> <br />to residents as they must wait for the process to assign a supervisor to contact <br />them and investigate the issue. This process most often is at least a week in <br />length, and too often several weeks. The OPA and the Eugene Police Department <br />need to develop a Rapid Response customer service model where the outcome is <br />that residents will not have to wait for days or weeks to get answers to basic <br />customer service issues. <br /> <br />III. Community Outreach <br /> <br />I continue to meet with various neighborhood associations and groups. This <br />month I have meetings scheduled in the Cal Young and Churchill Neighborhoods, <br />respectively. <br /> <br />IV. Budget <br /> <br />We remain diligent in our efforts to be good stewards of tax payer dollars. I am <br />hopeful that, given our current pace of spending, we will be under budget by 5% <br />and perhaps as high as 8 or 9%. Much of this is in the area of non-personnel <br />spending and not having to contract for specialized services. The budget office is <br />recommending a continuation budget which I support. <br /> <br />V. Police Executive Research Forum Conference <br /> <br />Last week I attended this conference in Philadelphia. Chief Kerns was also there. <br />I found the conference to be an interesting learning experience. We heard a <br />significant amount of information and experiences on Tasers, customer service <br />and economic resource challenges. <br /> <br />VI. Interactions with the Police Department <br /> <br />We continue to work together to improve training, policies and procedures. There <br />have been several rotational changes in Internal Affairs with Sergeant Webber <br />transitioning to patrol and Lt. Mozan was promoted. Recently added as <br />replacements were Sergeants David Natt and Carolyn Mason, and soon, Lt. Scott <br /> <br />Fellman will become supervisor of the unit. <br /> <br />VII. Discussions and Changes in the Police Department <br /> <br />The Chief and I continue to meet formally on a weekly basis as well as less formal <br />discussions as issues arise. In addition, The Deputy Auditor and I meet with <br />command staff and internal affairs staff to discuss cases. The process changes <br />discussed in previous reports are being implemented and seem to be working. We <br />continue to keep in place a process where on major incidents, the Chief contacts <br />the Auditor and a case can be opened prior to the receipt of an official complaint. <br /> <br /> <br />3 <br /> <br /> <br />