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<br /> <br />EUGENE CITY COUNCIL NEWSLETTER <br /> <br />July 29, 2010 <br /> <br /> City of Eugene <br /> 777 Pearl Street, Room 105 <br /> Eugene, Oregon 97401-2793 <br /> (541) 682-5010 <br /> (541) 682-5414 (FAX) <br /> www.eugene-or.gov <br /> <br />IN THIS WEEK’S EDITION <br /> <br />PUBLIC WORKS EXPANDS ONLINE OPTIONS FOR REQUESTING SERVICES <br />“WHAT DO YOU KNOW ABOUT H0?” FOR KIDS OF ALL AGES AT THE LIBRARY <br />2 <br />JUNIOR AQUATICS RIVER SAFETY TRAINING DAY <br />TH <br />RECONSTRUCTION EXCAVATION ON EAST 18 AVENUE YIELDS HISTORICAL FIND <br />NEIGHBORHOOD PARK PLAYGROUND RENOVATIONS UNDERWAY <br />EUGENE PEDESTRIAN AND BICYCLE MASTER PLAN WEBSITE GOES LIVE <br /> <br />AROUND THE CITY <br />Public Works Expands Online Options for Requesting Services <br />Reporting nuisance vegetation, describing debris in a bike lane or requesting to be notified when your street is <br />scheduled to be swept is now as easy as pushing a button. The Public Works Department has added three new <br />request-for-service applications – a bike lane service, street sweeping notice and vegetation service - to its <br />website. The new services are in addition to previously created online applications to report potholes and request <br />leaf delivery (during leaf season), as well as a graffiti-reporting center created by Lane Council of Governments <br />(LCOG). <br /> <br />Justin White, an application systems analyst in <br />the Public Works Maintenance Division, worked <br />with program managers at Maintenance and <br />Parks and Open Space to identify areas where <br />customer service could be enhanced with web- <br />based request applications. “The goal is to have <br />a seamless interface between our customer- <br />generated requests for service and our automated <br />maintenance management system,” White said. <br /> <br />All of the service request applications use a map- <br />based system. Customers enter a street address <br />to generate a marker “pin” for a specific location. <br />(On most of the applications, the “pin” can be <br />dragged to an even more exact location.) The <br />customers fill in an easy online form specifically <br />created for each service type. The final step is to <br />click the “submit” button, which automatically <br />sends the request to the correct work group for <br />Request services online at www.eugene-or.gov/pwm <br />that type of service. <br /> <br />The suite of online service requests is based on some of the most frequent calls received by Public Works at its <br />Roosevelt Yard operations center. The Public Works Department plans to increase public awareness of the new <br />online services by getting the word out through neighborhood groups. “Right now we’re focusing on a small but <br />important group of services,” White said. “In the future there is definitely potential to expand to other areas to give <br />our customers 24-7 access to our service system.” <br /> <br />EUGENE CITY COUNCIL NEWSLETTER PAGE 1 <br />July 29, 2010 <br />