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B. WORK SESSION: PROCESS SESSION <br /> <br />The council was joined for the item by Keli Osborn and Jan Bohman of the City Manager's Office for a process <br />session. Ms. Bohman provided a PowerPoint presentation describing how contacts were received on the Internet and <br />improvements that had been made to the process. Councilors asked questions clarifying the information presented. <br /> <br />The council agreed to the following: <br /> <br /> <br />1.Process for handling constituent correspondence complaints issue—1) for service issues, staff will <br />process without council direction and copy the council; for policy issues, staff will await direction; 2) stamp <br />correspondence with routing of where it went and who processed it to ensure follow-up; 3) Public Service <br />Officer (PSO) reports of web-based complaints and inquiries and the staff response were desired; 4) add link <br />to system or report to facilitate follow-up and communication between PSO, elected officials, and staff <br />person receiving and responding to Web-based complaint or inquiry; 5) City Manager Ruiz to ensure that <br />council e-mail contacts to him and Assistant City Manager Sarah Medary involving constituent issues were <br />entered into system; 6) request that PSO reports include names and locations if possible; 7) request that <br />resolution of complaint or inquiry be more comprehensive and explanatory than “closed.” <br />2. Process for addressing requests for Contingency Funds—staff to return with additional options. <br />3. Including work session polls as part of regular council business—addressed by motion, below. <br /> <br />The council agreed any changes to the operating agreements would come back in the form of a resolution. <br /> <br />Mr. Clark, seconded by Ms. Taylor, moved that by council agreement, the council was required to <br />respond to council polls. <br /> <br />Ms. Taylor questioned how the motion would be enforced. Mr. Clark suggested that it was the same as other process <br />agreements in that the council agreed to follow the adopted process. <br /> <br />The motion passed unanimously, 8:0. <br /> <br />C. WORK SESSION: Eugene Sustainability Commission Work Plan <br /> <br />Ms. Osborn introduced Chair Josh Skov and Vice Chair Josh Bruce of the Eugene Sustainability Commission and <br />recently hired Sustainability Liaison Babe O’Sullivan. Sustainability Commissioner Shawn Boles was also present. <br /> <br />Mr. Skov acknowledged the support of Ms. Osborn as well as City staff Matt McRae through the transition to a new <br />sustainability liaison. <br /> <br />Mr. Skov provided a PowerPoint presentation on the commission’s work plan. Copies of the work plan were <br />included in the council meeting packet. Mr. Skov emphasized the plan’s major focus on land use and transportation <br />and anticipated that the commission would focus on issues that were related to decisions coming before the council in <br />the coming year. <br /> <br />Mr. Skov called the council’s attention to the joint work planned by the commission and Eugene Planning <br />Commission due to the many overlapping themes and issues addressed by the two bodies. He hoped that effort would <br />produce a joint statement of guidance to the council on issues such as the West Eugene EmX corridor decision. He <br />invited questions. <br /> <br /> <br /> <br />MINUTES—City Council Work Session August 9, 2010 Page 5 <br /> <br />