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Ms. Ortiz asked Mr. Gissiner if he had received any complaints about the Downtown Public Safety Zone <br />that allowed him to identify enforcement trends the EPD might wish to address. She asked the status of <br />the lawsuit filed against the City by the former Deputy Police Auditor. Ms. Ortiz also requested <br />information about policies or training the EPD had in place related to gangs, such as policies and training <br />related to profiling, for example. Mr. Gissiner said he had not identified any trends related to the zone. <br />He said that Judge Wayne Allen had shared with him that police officers requesting exclusions were <br />documenting those cases thoroughly, making it easier for the judge to make a decision. He said those <br />receiving exclusions were generally involved in criminal activity and did not make complaints. <br />Mr. Gissiner could not speak to Ms. Ortiz's question regarding the lawsuit. <br />In regard to Ms. Ortiz's question about policies related to gangs, Mr. Gissiner said he had not received <br />many complaints. He suggested that gang members did not generally make complaints because they did <br />not wish to bring attention upon themselves. <br />Mr. Pryor expressed appreciation for Mr. Gissiner's report. He noted that less than one- quarter of one <br />percent of police interactions resulted in a sustained complaint, suggesting to him that the Police <br />Auditor's Office was moving Eugene in the right direction. He believed the result of the Police Auditor's <br />efforts should be continued process improvement on the part of the EPD, and he thought that was <br />happening. Mr. Pryor acknowledged the complexity of the complaint process but suggested such <br />complexity might be necessary to maintain a robust complaint system that contributed to the outcomes he <br />wanted to see achieved. <br />Mr. Gissiner said he believed the EPD had a way to go in terms of building relationships through chance <br />encounters between the police and citizens. He said the department was aware of that, and spoke of the <br />public's positive response to Chief Kerns when he greeted people on the street. He also noted that fallen <br />Officer Chris Kilcullen had received many commendations for his personable approach to residents and <br />said that was the direction the department needed to go to become one of the nation's top police <br />departments. <br />Mayor Piercy suggested the key issue was the service the EPD provided, and she believed that <br />communication and good contact with the public was part of that service. <br />Mr. Farr agreed with the mayor. He said a pleasant approach helped to create a pleasant interaction. <br />Mr. Farr noted that all the lines on the complaint process flow chart came together at the complaint <br />classification point. He asked Mr. Gissiner to discuss the classification process. Mr. Gissiner said that <br />some members of the Civilian Review Board (CRB) had been dissatisfied with how he classified <br />complaints in the past, but said he tried to be consistent in making what were subjective decisions. He <br />looked at many factors, including the facts of the case, the level of contact, and any injury involved before <br />classifying the complaint. He noted that on occasion, complaints were reclassified as a result of the <br />investigative process. He emphasized the timeliness of the process. Mr. Gissiner noted that he offered <br />the CRB the opportunity to review any case and ask him questions about his decision- making. <br />Mr. Farr recognized that the classification process could be a potential "choke point" in the process and <br />commended Mr. Gissiner for his skill in classifying complaints. <br />Ms. Ortiz left the meeting. <br />MINUTES — Eugene City Council May 23, 2011 Page 4 <br />Work Session <br />