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2. Name of the owner or the owner's agent; 3. Address of the alleged violation; 4. A complete description of the alleged violation; and 5. A copy of the written notice of the alleged habitability violation that has been sent by the tenant to the owner or the owner's agent (c) A person who files a complaint must be a party to the current rental agreement covering the property in question or an agent of the party. (d) Complaints shall be processed by the city manager or the manager's designee. The city manager shall adopt rules pursuant to section 2.019 of this code that specify the procedure to be followed in processing complaints. At a minimum, the process shall include: 1. Confirmation that the complainant has standing to file a complaint; 2. Confirmation that the subject of the complaint, if confirmed, could be a violation of this code; 3. Confirmation that the owner or the owner's agent has had ten days since mailing of the written notice by the tenant to respond to the complaint; and 4. Notification of the owner or the owner's agent by the city manager or the manager's designee of the complaint per written procedures. (3) Investi,qations. (a) Investigations shall be initiated only after the process in subsection (2) of this section has been followed. (b) The city manager or the manager's designee shall conduct an investigation to confirm the validity of the complaint. (c) If the complaint is determined to be not valid, the case shall be closed and all parties notified. (d) If the complaint is determined to be valid, the city manager or the manager's designee shall issue a notice and order pursuant to subsection (5) of this section. (4) Inspection and Riqht of Entry. When it may be necessary to inspect to enforce the provisions of sections 8.400 through 8.440 of this code, the city manager or the manager's designee may enter the building or premises at reasonable times to inspect or to perform the duties imposed therein, provided that if such building or premises be occupied that credentials be presented to the occupant and entry requested. If such building or premises be unoccupied, the city manager or the manager's designee shall first make a reasonable effort to locate the owner, the owner's agent, or other person having charge or control of the building or premises and request entry. If entry is refused, the city manager or the manager's designee shall have recourse to every remedy provided by law to secure entry, including issuance of administrative search warrants. Ordinance - 4 L:\CMO\2004 Council Agendas\M040811\04 Rental Housing Ordinance (00091132).DOC(7/12/04)