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The role of the Commission in investigation and enforcement processes depends on the proper training <br />and capacity building of the Commissioners. Programs with significant Commission involvement have <br />also made significant investments into the skill set of the Commissioners. In those cities where the <br />Commission holds public hearings with regularity, there seems to be greater visibility of the Human <br />Rights Program within the community. The Commission appeals process also provides an important <br />sense of citizen oversight and fairness. As most cases never make it to litigation, it seems that investing <br />in mediation and conciliation services is an efficient use of time and resources and may be a role for <br />either staff or Commissioners to play. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />6 | Page <br /> <br /> <br />