Item C: Capstone Student Housing Development Proposal

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Attachment B-1: Capstone Collegiate Communities (Capstone) Community Management Summary Management: Capstone Collegiate Communities (Capstone) recognizes the success of any development hinges not just on the design of the buildings but also on the excellence of its management team. Unlike smaller developments that are unable to afford a full time and onsite th staff, the 13& Olive urban student housing will create five full time jobs and 12 to 15 part time jobs for student workers. The full time staff will consist of a manager, assistant manager, leasing director, maintenance supervisor, and assistant maintenance supervisor. The role of the manager and assistant manager is to oversee all aspects of the operations of the development. The leasing director focuses on new leases, retention and quality of life. The leasing director is also responsible for overseeing the Student Government Association – a body made up of residents of the community to provide feedback to management as to how to improve the quality of life of the residents. The maintenance supervisor and assistant maintenance supervisor are responsible for the upkeep and maintenance of the project. This includes daily sweeps of the property to ensure the grounds are well maintained and responding immediately to any maintenance requests. One of the keys to good management is to set expectations early for student behavior. Those expectations are the backbone of the rules which every resident must follow. Capstone enforces those rules through the use of fines and in extreme cases expulsion from the development. But good management is not just about enforcing rules it is also about creating a place students want to return year after year. To ensure a quality experience for the residents, Capstone uses Satisfacts – a resident survey service. The surveys are completed by all residents and assembled by a third party firm that a report directly to the president of Capstone’s off campus Management Company. The surveys analyze the quality of student life, evaluate the responsiveness of management and maintenance staff, and allow students to make recommendations for how to improve the staff services. One such recommendation Capstone is now implementing at some of its sites is a trash collection service. The maintenance staff has started picking up trash and recyclable materials on certain days so that the students do not have to take their trash to the compactor. Privacy & Security: The appeal of the property is the sense of security, privacy and quiet. The planning director in Auburn, Alabama stated that “Capstone’s management team has done more than simply maintain order in the development; they have fostered a sense of pride in the community.” The more the students take pride in their neighborhood the more they police themselves and lessen the burden on management. Capstone will hire “Courtesy Managers” for the community that will maintain order after normal business hours. These Courtesy Managers are most often police officers from the community or surrounding communities that are eager to obtain free housing in return for their