Item A: Tri-Annual Report to CC from Police Auditor

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innovation of pushing information out to interested people instead of waiting for them to chase links can only enhance the transparency and understanding of the city government. We made a significant effort to reach out to neighborhood associations but the response has not been overwhelming on their agendas to present. CRB members have also offered to expand their availability to the neighborhood associations. We met with the editorial board of the Register Guard and appear on radio and television. Other Accomplishments: returned budgeted funds to the general fund; initiated several investigations of allegations of misconduct; provide staff support and training initiatives to the CRB; provide timely service to the CRB; spend many hours assisting community members with problems unrelated to police officers; attend public meetings in the community; available to the media; build a better partnership with the University of Oregon by serving on a committee related to their effort to establish a police department; publish a thorough and transparent annual report that captures the work and analysis of our office; and providing critical training opportunities for the office. Some of the goals we established for ourselves last year included: More use of mediation as a complaint resolution process. I suppose just from human nature, it is difficult for individuals to sit across from each other to discuss a less than pleasant encounter. We continue to work on this and I am pleased that in one very difficult case, all parties agreed to sit down and discuss the issues. I am also pleased that the ADR process through policy and service complaints receives good responses from complainants; however, it is an area where I hope we can continue to expand. Continue to develop strategies for educating the community about the responsibilities of the OPA, OPA operations and EPD practices. Our newsletter has had a significant impact and we are well. Work with EPD to improve our monitoring and investigation planning methodology and developing and implementing a framework for investigations performance measurement and perfecting the data collection systems. EPD is purchasing a new data tracking system for all areas that I know will improve the gathering of information for service improvement. Benchmarking investigative outcomes with like organizations. I am constantly reviewing standards for others to emulate. Enhance training for CRB members. The CRB has spent considerable time training in many areas of the community, not just police specific. I appreciate their time and personal sacrifices for valuable service to the community. Communicate outcomes more effectively. We embarked on a major effort to improve the quality and quantity of information complainants receive at the conclusion of their complaints and most specifically the ones that are classified as allegations. It is not unusual for us to write letters that are several pages in length describing specifically all aspects of the process, how the decisions were made and why the decisions were made. Right along with the newsletter, one of our most effective accomplishments for the year. Advocating for the CRB to review diff calls) cases. 4