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<br />Service Complaint Surveys <br />We received 44 returned surveys in 2011 (from 184 total service complaints). The questions on the <br />surveys are as follows: <br />1)Staff member(s) at the Office of the Police Auditor was/were helpful in taking my complaint. <br /> <br />2) <br /> <br />3)If yes to #2, my concerns were addressed by the supervisor. <br /> <br />4)The supervisor listened to my concerns. <br /> <br />5)I am satisfied with the outcome of the complaint investigation. <br /> <br />6)Would you have preferred to speak with the involved officer rather than the supervisor? <br /> <br /> <br />Questions #1, #3, #4, and #5 are answered with a ranking: Agree, Agree Somewhat, Disagree Somewhat, <br />-up survey where the respondent apparently felt that issues <br />raised in the first contact with the supervisor were not addressed in a later contact). <br />Question #6 was added to the survey during 2011; it is a yes or no question and includes a space for <br />comments. Of the 20 surveys returned that answered this question, only 2 would have preferred <br />speaking with the officer; 18 preferred speaking with the supervisor. <br /> <br />28 <br /> <br />