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<br />Commendations <br />500 <br />450 <br />400 <br />350 <br />300 <br />Commendations <br />250 <br />200 <br />Trend <br />150 <br />100 <br />50 <br />0 <br />200320042005200620072008200920102011 <br /> <br /> <br /> <br />Commendations continue to outnumber complaints, despite the sharp increase in complaints in 2011. <br />Complaint and Commendation Totals, 2008-2011 <br />500 <br />450 <br />400 <br />350 <br />300 <br />Commendations <br />250 <br />Complaints <br />200 <br />150 <br />100 <br />50 <br />0 <br />2008200920102011 <br /> <br />34 <br /> <br /> <br />