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<br />Table of Contents <br /> <br /> <br />Section Page <br /> <br />Executive Summary ................................................................................................................. 1 <br />Duties and Responsibilities of the Police Auditor ..................................................................... 5 <br />Complaint Process ................................................................................................................... 6 <br />Budget .................................................................................................................................... 8 <br />Audited Cases .......................................................................................................................... 8 <br />Related Data ........................................................................................................................... 9 <br />2011 Complaints Statistics and Review .................................................................................... 10 <br />Allegations .............................................................................................................................. 12 <br />Service Complaints and Surveys ............................................................................................... 20 <br />Policy Complaints and Inquiries ............................................................................................... 24 <br />Vehicle Related Incidents ........................................................................................................ 26 <br />Commendations ...................................................................................................................... 27 <br />Community Impact Cases ........................................................................................................ 27 <br />Critical Incidents ...................................................................................................................... 28 <br />Conclusion ............................................................................................................................... 28 <br /> <br /> <br />Appendix A: Allegations Issues Identified <br />Appendix B: 2011 Allegations of Misconduct and Criminal Conduct <br />Appendix C: Service Complaints Issues Identified <br />Appendix D: 2011 Service Complaints Master Sheet <br />iv <br /> <br />