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Table of Contents <br />Section <br />Page <br />ExecutiveSummary .................................................................................. ............................... 1 <br />Intake Processes and Accomplishments .................................................... ............................... 2 <br />Investigations........................................................................................... ............................... 3 <br />BlueTeam ................................................................................................ ............................... 3 <br />Performance and Policy Impact ................................................................ ............................... 3 <br />Communications...................................................................................... ............................... 4 <br />OtherAccomplishments ........................................................................... ............................... 4 <br />Evaluationof 2012 -2013 Goals .................................................................. ............................... 4 <br />Goalsfor 2013 -2014 ................................................................................. ............................... 7 <br />Complaint Process Flowchart .................................................................... ............................... 9 <br />RelatedData ............................................................................................ ............................... 10 <br />2012 Complaints: Statistics and Review .................................................... ............................... 11 <br />Allegations............................................................................................... ............................... 16 <br />Service Complaints and Surveys ................................................................ ............................... 22 <br />Policy Complaints and Inquiries ................................................................ ............................... 25 <br />VehicleRelated Incidents ......................................................................... ............................... 27 <br />Commendations....................................................................................... ............................... 27 <br />Community Impact Cases ......................................................................... ............................... 28 <br />CriticalIncidents ....................................................................................... ............................... 28 <br />Appendix A: 2012 Allegations of Misconduct and Criminal Conduct <br />Appendix B: 2012 Service Complaints, Policy Complaints, and Inquiries <br />