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However, when the data is combined from the past three years, it is clear that we generally experience a <br />sharp increase in March and a slightly higher frequency of complaints in the spring and summer months <br />(May - July). <br />Complaints by Month, 2010 -2012 <br />120 <br />100 <br />80 <br />60 <br />40 <br />20 <br />0 <br />2012 Total <br />Complaints <br />2011 Total <br />Complaints <br />■ 2010 Total <br />Complaints <br />We received complaints from a variety of sources, but the telephone was our most popular option (165 <br />complaints received over the phone, or 48 %). <br />2012 Source of Complaints <br />US Mail, 5 <br />Walk In, 60 <br />Auditor, 5 <br />Claim Form, 1 <br />Complaint Form, <br />19 <br />The telephone has consistently been the most common way for us to receive complaints. Methods such <br />as referrals from the Equity and Human Rights office, submissions of EPD's "Tell Us About It" (TUAI) <br />Office of the Police Auditor 2012 Annual Report 1 13 <br />Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec <br />