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HomeMy WebLinkAboutItem A: City Council Goal - Neighborhood Empowerment Action Plan ECC UGENE ITY OUNCIL AIS GENDA TEM UMMARY Work Session: City Council Goal - Neighborhood Empowerment Action Plan Meeting Date: May 9, 2007 Agenda Item Number: A Department: Library Recreation and Cultural Services Staff Contact: Renee Grube www.eugene-or.gov Contact Telephone Number: 682-5067 ISSUE STATEMENT The City Council is asked to provide guidance to staff on refining its goal for Neighborhood Empowerment. Final approval of the draft goal language, newly proposed action items, and priority ranking of action items is requested. BACKGROUND In January, the City Council met to develop strategic priorities for the community. Ten goals were identified, including the Neighborhood Empowerment initiative. This initiative is a carryover from previous years with modifications made to the title and goal language. The draft goal language as proposed at the January 2007 City Council Retreat is as follows: Redesign the neighborhood initiative to support the neighborhoods, which includes public participation in the livability and protection of neighborhoods and identifies specific redevelopment strategies that preserve the integrity of residential uses including design standards, site review, down zoning, infill regulation, and empowering neighborhood associations to get more involvement. This goal language indicates that the Neighborhood Empowerment initiative is intended to support neighborhoods by focusing on three key strategies: Facilitating public participation in the livability and protection of neighborhoods ? Preserving the integrity of residential uses through strategies such as design standards, site review, ? down zoning, and infill regulation Empowering neighborhood associations to get more involvement ? The concepts proposed in the draft goal statement are supported by the results of the Neighborhood Summit and the objectives approved as a part of the Neighborhood Initiative Action Plan. In November 2005, the council approved the Neighborhood Initiative Action Plan that included 20 action items organized within three objectives. This action plan was reviewed by all neighborhood associations and the Neighborhood Leaders Council (NLC). Based on input from these bodies, three additional action items were suggested: Enhance communications ? Increase ongoing support for neighborhood associations ? Evaluate existing structure ? L:\CMO\2007 Council Agendas\M070509\S070509A.doc The Neighborhood Initiative Action Plan has been updated to reflect these action items and is included as Attachment A. Proposed language describing the new action items was written in collaboration with the Neighborhood Leaders Council and is included as Attachment B. A Neighborhood Summit held in February 2007 brought together representatives from all neighborhood associations, City staff, and elected officials to discuss and prioritize the 23 action items referenced above. The top three priority action items are as follows: Involve neighborhood associations earlier in land use proposals ? Increase density in existing neighborhoods thoughtfully ? Increase ongoing support for neighborhood associations ? The priority ranking of all 23 action items that resulted from the individual votes of those attending the Neighborhood Summit is included as Attachment C. An additional column has been added to the updated Neighborhood Empowerment Action Plan to reflect the priority ranking. It should also be noted that there may be lower-ranking action items that can be acted on prior to the completion of higher priority items due to the amount of resources and time required for implementation. A status report of progress made on all 23 action items since the inception of the Neighborhood Initiative is included as Attachment D. On April 24, 2007, members of the newly formed staff committee working on the Neighborhood Empowerment Initiative (see Attachment E for a list of staff committee members) met with the Neighborhood Leaders Council. At this meeting, a subcommittee of NLC was formed to work closely with the staff committee on implementation of the Neighborhood Empowerment Action Plan. RELATED CITY POLICIES 2007-2008 City Council Goal - Neighborhood Empowerment ? The Neighborhood Initiative Action Plan was approved by City Council in November of 2005. ? COUNCIL OPTIONS Option A - Direct staff to proceed with implementation of the initiative with the following actions: Approve the Neighborhood Empowerment draft goal language. ? Approve the addition of three additional action items to the Neighborhood Initiative Action Plan. ? Approve the priority order of action items based on the Neighborhood Summit results. ? Option B – Direct staff to proceed with implementation of the initiative while making modifications to any or all of the following actions: Approve the Neighborhood Empowerment draft goal language. ? Approve the addition of three additional action items to the Neighborhood Initiative Action Plan. ? Approve the priority order of action items based on the Neighborhood Summit results. ? CITY MANAGER’S RECOMMENDATION The City Manager recommends Option A - Direct staff to proceed with implementation of the initiative with the following actions: Approve the Neighborhood Empowerment draft goal language. ? Approve the addition of three additional action items to the Neighborhood Initiative Action Plan. ? Approve the priority order of action items based on the Neighborhood Summit results. ? L:\CMO\2007 Council Agendas\M070509\S070509A.doc SUGGESTED MOTION Move to direct staff to proceed with implementation of the initiative with the following actions: Approve the Neighborhood Empowerment draft goal language. ? Approve the addition of three additional action items to the Neighborhood Initiative Action Plan. ? Approve the priority order of action items based on the Neighborhood Summit results. ? ATTACHMENTS A. Updated Neighborhood Initiative Action Plan B Description of Newly Proposed Action Items C. Neighborhood Summit Vote Tally of Action Items D. Status Report on all Action Items E. Neighborhood Empowerment Staff Committee Members FOR MORE INFORMATION Staff Contact: Renee Grube Telephone: 682-5067 Staff E-Mail: renee.l.grube@ci.eugene.or.us L:\CMO\2007 Council Agendas\M070509\S070509A.doc ATTACHMENT A Council Goal: Neighborhood Empowerment Action Plan At the February 2005 retreat of the Eugene City Council, launching a “Neighborhood Initiative” was identified as a council priority issue. A staff team developed a draft action plan to provide a framework for defining the objectives and outcomes the council envisioned when identifying this priority issue. The draft action plan was presented to Council at the August 10, 2005 work session. Based on comments and specific direction provided at the work session, staff prepared a revised draft Action Plan. That Plan was approved with modifications on November 23, 2005. The focus of the plan is on creating and sustaining Strong Neighborhoods, with an emphasis on building partnerships motivated to collaboratively problem-solve and develop solutions that benefit a broad representation of the community. In April of 2007, the Plan was updated again to reflect additional direction from the City Council resulting from the January 2007 Council Retreat, as well as input from Neighborhood Associations, the Neighborhood Leaders Council, and the February 2007 Neighborhood Summit. A.Planning horizon and focus Action Plan Focus: To build Strong Neighborhoods by developing community leadership and working collaboratively with residents to achieve the delivery of City Services and Neighborhood Priorities. The focus is further defined by the following key objectives: ? Enhance effective public engagement activities. Facilitate involvement from the broader community, including under-represented individuals, by diversifying public engagement activities. When residents are engaged as partners and are seen, and see themselves, as part of the solution, then a collaborative relationship is possible. ? Support neighborhood involvement by empowering all neighborhood associations. Facilitate effective neighborhood associations through leadership training opportunities, improved communications, and providing resources based on individual association needs. ? Focus service delivery to better meet neighborhood-identified needs and priorities. This objective will be met by focusing on the following guiding principles: Listen to the people o Build on strengths & assets o Identify and respond to community/neighborhood vision and priorities o Create Partnerships o Maintain Ongoing commitment to Strong Neighborhoods concept o Collaborate & use existing resources o NEAP Page 1 4-30-07 Given the potential scope and breadth of the Plan, related actions and tasks are targeted for implementation within a five-year planning horizon structured around the three key objectives. A two-phased approach to launching the Plan is proposed: Phase One: High priority actions and tasks that might be initiated or completed within a two- year timeframe assuming resources are available. Phase Two: Continue and complete larger-scope actions initiated during Phase One. Complete additional actions and continuation of longer-term efforts assuming resources are available. B. Strategic Priority Outcomes Strong Neighborhood Outcomes The broader community outcomes of the plan are to increase public involvement and engagement processes related to neighborhoods and improve the quality of life on a neighborhood basis. Refinement of specific performance measures will be identified in a collaborative process following Council adoption of a plan. However, examples of possible performance measures are as follows: Phase One: ? Annual report on use of best practices in citizen involvement projects ? Increase number of associations that meet all Council criteria for an active association ? Identify Neighborhood Priorities Phase Two: ? Increase number of people participating in public involvement activities ? Respondents to annual community survey are aware of their Neighborhood Association and feel it is having a positive impact on their neighborhood ? Deliver Neighborhood Priorities C. Progress to Date The City Council and organization have an ongoing commitment to the objectives and outcomes identified in this plan. Key programs and activities completed or underway that reflect progress in meeting the three identified key objectives are included in Attachment D to the May 9, 2007 Agenda Item Summary. NEAP Page 2 4-30-07 D. Action Plan Action Action Step/Task Phase Department Resources Priority # Ranking Lead Required Enhance Effective Public Engagement Activities Broaden Community Involvement and Representation 1 Recruit for participation via demographics profiles to Phase CMO Medium to 18 ensure additional "silent" stakeholders; e.g., revise One High boards & commissions recruitment process 2 Evaluate current and pilot new public involvement Phase CMO/All Depts High 20 tools that target accessibility and outreach to One & un/under-represented communities and those less apt Two to engage (the silent “happy” majority). Broaden Tool Kit for Public Engagement 3 Institute "best practices" for citizen involvement, Phase All Depts Low 10 including methods for establishing clear expectations One and closing the feedback loop. Empower Neighbors to Do Improvements 4 Reinstate the Neighborhood Matching Grants Phase PDD/Neighbor-Low to 5 program. One hood Services Medium Support Neighborhood Involvement by Empowering all Neighborhood Associations Enhance Role of Neighborhood Associations 5 Provide training on collaboration tools and leadership Phase PDD/Neighbor-Medium to 17 development/coaching so that associations become Two hood Services High forums to bring together divergent views for problem solving. 6 Increase support for Neighborhood Associations’ Phase PDD/Neighbor-Low 9 communications, in both printed and electronic One hood Services mediums. 7 Institute annual Neighborhood Summits with Phase PDD/Neighbor-Current 14 Neighborhood Associations boards and City elected & One hood Services appointed officials. 8 Update Neighborhood Organization Recognition Phase PDD/Neighbor-Low 16 Policy and model charter to reflect current Council One hood Services policy. 9 Consider the division of Cal Young and Active Bethel Phase PDD/Neighbor-Medium 21 Citizens into smaller associations, in accordance with One hood Services Council’s policy on neighborhood boundaries. B1 Enhance communications. To be more effective, Phase PDD/Neighbor-Medium to 19 Neighborhood Associations need enhanced One hood Services/ High communications among associations, with the City All Dept organization, with elected officials, and with other government agencies. B2 Increase ongoing support for Neighborhood Phase PDD/Neighbor-Medium to 3 Associations. In order to increase the participation One hood Services High levels and effectiveness of Neighborhood Associations, the City and Neighborhood Associations should recognize the needs and strategize ways to provide more ongoing support to them. B3 Evaluate Existing Structure. The Neighborhood Phase PDD/Neighbor-Medium to 22 Leaders Council is an ad hoc group without formal ties One hood Services High to the City Council or the City organization. Is it time for that to change? Should we explore the possibilities of other structures? Focus Service Delivery to Better Meet Neighborhood-Identified Priorities Public Safety Services NEAP Page 3 4-30-07 Action Action Step/Task Phase Department Resources Priority # Ranking Lead Required 10 Collaborate with the Neighborhood Associations to Phase Police Low to 11 define their role in the Neighborhood-based One & Medium Community Policing Strategy identified in Police Two Strategic Plan. Planning 11 Shift involvement of neighborhood associations to be Phase Planning Low 1 earlier in the land use process. One Division 12 Review standards for regulating and focusing Infill. Phase Planning High 2 Use opportunity siting as a primary strategy for One Division achieving density in mixed use centers. 13 Create standards to minimize conversion from Phase Planning Medium to 6 residential uses. One Division High Community Development 14 Work with Neighborhood Associations and other Phase PDD/Neighbor-Low to 15 community stakeholders to identify neighborhood One hood Services High service priorities. 15 Integrate neighborhood priorities identified in the Phase PDD/Neighbor-Low to 4 City’s Operating Budget, the CIP, and Council Goals. Two hood Services High Parks, Recreation & Cultural Services 16 Improve Park Safety through Park Watch program, Phase PW/POS, Medium to 13 park design and increased recreation activities by staff One & LRCS/REC High and neighbors. Two 17 Improve neighborhood identity through public art, park Phase PW/POS Medium to 12 design, and signage. One & High Two Infrastructure Services 18 Walkable Community Improvements – Review/revise Phase PW/MAIN High 7 Sidewalk Infill program. One & Two 19 Safe Streets - Upgrade unimproved streets, Phase PW/ ENG High 8 incorporate context-sensitive design. Two 20 Train Staff to be ambassadors for service delivery in Phase HRRS/All Low 23 neighborhoods One & Depts Two NEAP Page 4 4-30-07 ATTACHMENT B Neighborhood Empowerment Goal New Action Items 4-30-07 B1. Enhance communications To be more effective, Neighborhood Associations need enhanced communications among associations, with the City organization, with elected officials, and with other government agencies. ? Neighborhood Associations need assistance to improve information sharing among associations to learn from each other’s success and to collaborate on regional issues. ? The City can help Neighborhood Associations by providing more neighborhood- specific information and timely updates on projects and program changes. Neighborhood Associations need broader participation from City staff, including Executive Managers. ? A stronger connection can be established between the associations and their Councilors. ? Neighborhood Associations may need assistance reaching out to other government agencies, including schools, EWEB, and LTD. B2. Increase ongoing support for Neighborhood Associations (NAs) Neighborhood Associations are volunteer organizations, whose boards and officers have different skills and experiences and different amounts of time to devote to their associations. In order to increase the participation levels and effectiveness of Neighborhood Associations, the City and Neighborhood Associations should recognize the needs and strategize ways to provide more ongoing support to them. Current resources and support strategies should be evaluated in order to better support new leaders and board members. Such strategies should include: ? More training to board members and neighborhood leaders. ? Web site support. ? A City-implemented community outreach campaign for Neighborhood Associations to supplement the public information activities each association does. B3. Evaluate Existing Structure The Neighborhood Leaders Council is an ad hoc group without formal ties to the City Council or the City organization. Is it time for that to change? Should we explore the possibilities of other structures? NEIGHBORHOOD SUMMIT 2007 Vote Tally Ranked by Individual Count # Individual# Association Action Item Titleotes Castotes Cast VV 11. Involve Neighborhood Associations earlier in land use proposals. 3435 12. Increase density in existing neighborhoods thoughtfully. 3324 B2. Increase ongoing support for Neighborhood Associations 2278 15. Neighborhood priorities guide service and funding decisions. 1310 4. Implement Neighborhood Matching Grants. 1260 13. Preserve residential zoning. 1260 18. Ensure safe routes for walkers. 1230 19. Design streets to meet both transportation and neighborhood needs. 1130 6. Increase communications from Neighborhood Associations. 970 3. Improve public involvement processes. 901 10. Define Neighborhood Associations’ role in community policing. 890 17. Promote neighborhood identity. 870 16. Make parks safer. 630 7. Hold annual forums for Neighborhood Associations and elected officials. 600 14. Set service priorities by neighborhood. 520 8. Affirm Council policy on Neighborhood Associations. 441 5. Support Neighborhood Associations in problem-solving. 430 1. Public Involvement participants should reflect our whole community. 410 B1. Enhance communications 380 2. Public Involvement tools should engage more people. 330 9. Divide the huge neighborhood associations into smaller ones. 200 B3. Change existing structure 140 20. Emphasize customer service skills in City staff trainings. 90 Note: Each of the 109 neighborhood participants was given 23 votes to cast. ATTACHMENT D Neighborhood Empowerment Goal Progress to Date 4-30-07 Enhance Effective Public Engagement Activities: 1. Recruit for participation via demographics profiles to ensure additional "silent" stakeholders. ? Planning Division has increased their use of the Internet to distribute information and receive written testimony. ? Rasor Park Mixed Use Center’s public involvement plan includes bilingual notices and Spanish translator at public meetings. ? Planning and Development staff are guest lecturers at UO to outreach to students. 2. Evaluate current and pilot new public involvement tools that target accessibility and outreach to un/under-represented communities and those less apt to engage. ? The Transportation Planning Team developed the InMotion e-newsletter to reach people who are interested in alternatives to driving alone. One goal of InMotion is to let people who are interested in bicycle and pedestrian accessibility know about public meetings in neighborhoods outside of their own but that might be on their transportation route. InMotion currently reaches about 1,000 people per month. ? The Pedestrian and Bicycle Strategic Plan held targeted workshops for the Youth, Senior and Accessibility Communities, conducted stakeholder interviews with people who represent interests that are often underrepresented in public processes such as Latinos, youth, people who live in affordable housing developments, and people with disabilities; and recruited youth involved in LEAD participating on the Departmental Advisory Committee for the planning process held Youth are another group that can be difficult to engage through public processes. 3. Institute "best practices" for citizen involvement, including methods for establishing clear expectations and closing the feedback loop. ? Neighborhood Association Initiative Action Plan (NAIAP) adopted by City Council was discussed with seventeen neighborhood association/community organization boards to determine if it was clear and complete. A team of City staff and Neighborhood Leaders synthesized the feedback and planned the Neighborhood Summit. The Summit’s purpose was to prioritize NAIAP items and discuss next steps for top priorities as input to the staff team developing the Neighborhood Empowerment Initiative work plan. ? Rasor Park Mixed Use Center project invited members of the River Road Community Organization and Whiteaker Community Council to set on the Technical Advisory Committee to promote transparency. The public involvement process is being adaptive and responsive to community needs and has provided a forum for a community-driven process. ? Planning Division has used IAP2 terminology to identify public involvement expectations. Empowerment, though desired by some, is not always available because some planning decisions rest with the Planning Commission or other body by law. ? The Civic Center planning project used Neighborhood Association meetings to recruit participants for the workshop series. NEAP Progress Page 1 4-30-07 ? For the South Ridgeline Habitat Study, staff and the consultant worked with Neighborhood Leaders from the affected neighborhoods to design the public engagement process. 4. Reinstate the Neighborhood Matching Grants program. ? The Neighborhood Matching Grant program is underway. Sixteen applications were submitted by the May due date, requesting $94,291 in grants. The Neighborhood Matching Grants Department Advisory Committee reviewed applications in April and will forward a recommendation to City Council on May 14, 2007. Support neighborhood involvement by empowering all neighborhood associations: 5. Provide training on collaboration tools and leadership development/coaching so that associations become forums to bring together divergent views for problem solving. ? Staff conducted preliminary research on community problem-solving models and programs through the International Association for Public Participation. 6. Increase support for Neighborhood Associations’ communications, in both printed and electronic mediums. ? Increased efficiencies in printing and postage have resulted in savings that allow current resources to fund 4 newsletters per year, per association. ? For those associations without their own web site, Neighborhood Services staff now posts a PDF of the most recent newsletter on the association’s page on the City’s website. ? Telecomm Funds granted to develop e-mail newsletter option. Project awaiting staff availability for systems analysis and design. ? Neighborhood Services and Information Services are partnering to offer loaned copies and training for MS Publisher to those associations whose editors do not currently use publishing software. ? Police, Recreation, Parks and Open Space, and Budget staff have written neighborhood-specific articles for use in neighborhood association newsletters. 7. Institute annual Neighborhood Summits with Neighborhood Associations boards and City elected & appointed officials. ? The first Neighborhood Summit was held on February 17, 2007. Approximately 150 individuals attended, including neighbors from all nineteen residential neighborhood association/community organizations, elected officials, City staff and other interested persons. 8. Update Neighborhood Organization Recognition Policy and model charter to reflect current Council policy. ? No action has been taken on this item. 9. Consider the division of Cal Young and Active Bethel Citizens into smaller associations, in accordance with Council’s policy on neighborhood boundaries. ? In January, Cal Young Neighborhood Association’s board discussed splitting into two associations. CYNA newsletter described proposal. Association members postponed action on item until Spring. The other large neighborhood association, Active Bethel Citizens, has not had a meeting since fall 2006 so no action has been taken. B1. Enhance communications [among Neighborhood Associations and with the City and other government organizations] NEAP Progress Page 2 4-30-07 ? Neighborhood Leaders Council (NLC) committee developed proposals for improved community engagement with EWEB. B2. Increase ongoing support for Neighborhood Associations. ? Expanded purposes for which Neighborhood Association’s spending authority can be used to include $200/year for neighborhood-building event expenses (e.g., refreshments, entertainment, insurance.) B3. Evaluate existing structure. ? Informal discussions within the Neighborhood Leaders Council and between the City and NLC Co-Chairs on whether or not NLC should be an official City committee. Focus service delivery to better meet neighborhood-identified needs and priorities: 10. Collaborate with the Neighborhood Associations to define their role in the Neighborhood-based Community Policing Strategy identified in Police Strategic Plan. ? Public safety station managers regularly attend neighborhood meetings in their assigned areas. ? Public safety stations have different objectives based on the needs of the neighborhood. 11. Shift involvement of neighborhood associations to be earlier in the land use process. ? Planners strongly encourage applicants to meet with neighborhood groups before development applications are submitted. ? The Minor Code amendment process currently underway is considering requiring applicants to meet with neighborhood groups as a condition of completeness. ? In response to Neighborhood Leaders’ needs to work with Chapter 9 of the City Code. ISD added to the City’s website a Word version of the City Code, making it easier to search, download, and copy. 12. Review standards for regulating and focusing Infill. Use opportunity siting as a primary strategy for achieving density in mixed use centers. ? Council Motions in September and December 2005 directed the City Planning Division to add opportunity siting and infill compatibility standards to the high priority work program. ? Funding for dedicated staff was secured through the budget process in July 2006. A Senior Planner was hired in October, 2006, and an Associate Planner was hired in April 2007. Both are devoted to staffing these new initiatives. ? Since October 2006, Planning Commission sub-committees have been set up, a draft Citizen Involvement Plan and project websites have been produced, and data gathering/problem identification has begun. ? Staff has been touring neighborhoods, presenting at Neighborhood Association meetings, and beginning research and analysis of examples from other cities and developing draft mapping products. ? Additional stakeholder focus groups will be held this summer, and issue identification workshops will commence in the fall. The draft timeline targets September 2008 for bringing initial code recommendations to Council. NEAP Progress Page 3 4-30-07 13. Create standards to minimize conversion from residential uses. ? No action has been taken on this item. Staff have been focused on infill and opportunity siting initiative. 14. Work with Neighborhood Associations and other community stakeholders to identify neighborhood service priorities. ?Neighborhood Association Initiative Action Plan (NAIAP) adopted by City Council was discussed with seventeen neighborhood association/community organization boards to determine if it was clear and complete. A team of City staff and Neighborhood Leaders synthesized the feedback and planned the Neighborhood Summit. The Summit’s purpose was to prioritize NAIAP items and discuss next steps for top priorities as input to the staff team developing the Neighborhood Empowerment Initiative work plan. 15. Integrate neighborhood priorities identified in the City’s Operating Budget, the CIP, and Council Goals. ?This item is contingent on item #14 being accomplished first. 16. Improve Park Safety through Park Watch program, park design and increased recreation activities by staff and neighbors. ? Neighbors of Monroe Park identified park safety as an issue. Police and Parks’ participation resulted in increased patrols and park improvements that increased legitimate park use and improved safety. ? The West University Neighbors and the City’s Information Services Division collaborated to install WiFi in the housing development adjacent to the West University Park. Once re-opened, nearby residents (many of whom are students) can access WiFi at the park, an activity that encourages positive uses of the park. ? Police’s strategic plan identified Park Policing Unit as a long term goal. In the interim, coordination with Parks and Open Space, crime analysis of enforcement data, and neighborhood nuisance complaints, identifies “hot spots” for special interventions. ? Based on complaints from neighbors of Martin Luther King Jr. Park regarding excessive drinking in the park, Parks and Open Space staff revised the official park rules to make MLK Jr. Park an alcohol-free park. ? A “Safe Parks” Program has been developed which would utilize staff from St. Vincent DePaul to interface with illegal campers throughout Eugene’s Park system and provide individuals with information on social services that are available. Funding for implementation of this program is not yet identified. ? Recreation Services introduced new activities in neighborhood parks encouraging more neighborhood awareness of local opportunities as well as increasing the positive uses of parks which increases overall park safety. Examples include a number of free activities such as park walks, yoga in the park, poi spinning, family movie nights, etc. 17. Improve neighborhood identity through public art, park design, and signage. ? Recreation Services encouraged Neighborhood Association teams to participate in the Out in the Artdoors race. ? Planning and Transportation staff facilitated a “reclaimed intersection” in the Far West neighborhood. The intersection repair group applied for a Neighborhood Matching Grant to add a street mural. NEAP Progress Page 4 4-30-07 ? As part of their work on infill standards, Eugene’s Historic Review Board has helped to identify the various development periods, and architectural styles, which might inform citizens about these chronological changes to Eugene. 18. Walkable Community Improvements – Review/revise Sidewalk Infill program. ? The City does not currently have a sidewalk infill program. At Council direction, such a program could be reinstated. There is a Sidewalk Infill Plan that was not fully implemented when the sidewalk infill program was in existence. ? City staff are part of a team of that is implementing a Safe Routes to School program for Monroe Middle School. One step in the program is to enhance the safety of pedestrian and bicycle connections to the school. There may be recommendations to fill in missing sidewalks sections as part of this project. 19. Safe Streets - Upgrade unimproved streets, incorporate context-sensitive design. ? When new streets are built or existing streets improved to urban standards, City staff work with immediate neighbors, neighborhood associations, and other stakeholders to develop projects that enhance neighborhood livability. Working with the community, staff look for opportunities to add project elements such as traffic calming and natural stormwater treatment. A couple of examples of current projects are the Crest Drive Context Sensitive Solutions process and Green Street design for local streets as part of River Road/Santa Clara basin planning. ? City staff also look for opportunities to enhance already improved streets for pedestrians and bicyclists in ways that also improve neighborhood livability. For example, the 18th Avenue streetscape project, to be constructed this summer, will add bike lanes, replace substandard with setback sidewalks, and improve pedestrian crossings; the project will also add numerous street trees and three large curb extensions that provide natural stormwater treatment. 20. Train Staff to be ambassadors for service delivery in neighborhoods. ? The City’s Performance and Development section is designing a new required class for all new employees which will have longer and more specific sections about public service and customer service responsibilities. The class is scheduled to be piloted this summer. ? Police department provides cultural communication training to Patrol officers, customer service training in Records and Traffic Enforcement. ? Recreation Services staff provide training in the following topics to all staff working in neighborhood parks and schools: cultural competency, customer service, inclusion, risk management and awareness, conflict management, child abuse prevention, and asset development. NEAP Progress Page 5 4-30-07 ATTACHMENT E Neighborhood Empowerment Staff Committee Members 4-30-07 Renee Grube, Executive Lead LRCS/ Administration Carolyn Weiss , Staff Lead PW/ Parks and Open Space Beth Bridges PDD/ Community Development Services Lisa Gardner PDD/ Planning Randy Kolb CS/ Information Services Kathy Madison LRCS/ Administration Isaac Markehe LRCS/ Recreation Carolyn McDermed EPD/ Patrol Sarah Medary LRCS/ Recreation Doug Perry EFD/ Administration