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Home My WebLink AboutItem A: Rental Housing Code ECC UGENE ITY OUNCIL AIS GENDA TEM UMMARY Work Session: Rental Housing Code Meeting Date: April 18, 2012 Agenda Item Number: A Department: Planning and Development Staff Contact: Stuart Ramsing www.eugene-or.gov Contact Telephone Number: (541) 682-6801 ISSUE STATEMENT This work session provides an opportunity for the Mayor and City Council to review recommendations and changes to the administration of the Rental Housing Code and to provide direction to staff about the future of the program. The current ordinance is scheduled to sunset on September 30, 2012. BACKGROUND Rental housing accounts for nearly half of Eugene’s housing with nearly 30,000 units dispersed across the City. Approximately 80 percent of the housing stock was built before 1978. The current Rental Housing Code went into effect in 2005, with additional standards added in 2007 and 2009. The code was modeled on a Corvallis program and compliments existing Oregon landlord and tenant law. A $10 fee was established with the code adoption and remains unchanged to this date. Experience has shown the program costs less than anticipated and the extra funds have been held as a reserve dedicated to the program. Those reserves will be drawn down as expenses exceed revenues over the next several years or if revenue is reduced by lowering the fee. The work of the program is distributed across several employees whose time is charged to the program. The amount of time is equivalent to roughly two full-time staff. More information about the code history and funding is included in the attached staff report. Stakeholder Input Last fall, staff received over 600 responses to a survey that is summarized and detailed in the attached report. The survey was helpful in identifying areas for further inquiry and potential outreach. In February, staff heard a presentation by a subcommittee of the Rental Owner’s Association about their concerns and suggestions for the program. More recently, the Housing Policy Board (HPB) appointed a seven-member committee to review administration of the code and provide recommendations to the board. The HPB discussed, voted on, and passed its recommendations along to staff. The board’s recommendations are very similar to those reached by staff and will be explored over the course of the next few months. The membership of the subcommittee and their full recommendations are included in the attached staff report. Additionally, a group including Eugene staff, local rental owners and tenant advocates recently traveled to Corvallis and met with program staff there. The Corvallis program was the model on which the Eugene code is based. The visit confirmed the programs remain similar in scope and administration. A S:\CMO\2012 Council Agendas\M120418\S120418A.doc summary of the program similarities and differences, as well as a list of the individuals making the visit are included in the staff report. Recommendations In this work session, staff will present the results of the stakeholder outreach and an overview of program recommendations that are under development or could be explored further, if council approves a program extension beyond September 30, 2012. The recommendations below can be addressed administratively with the exception of item “g” which requires an ordinance change to allow anything other than annual billing. Current recommendations are: a)Reduce the annual unit fee to draw down the reserves b)Explore further development of online accounts and billing c)Provide public access to complaints and staff work online d)Develop online resources to answer frequently asked questions for both tenants and owners e)Explore more effective outreach regarding the program’s availability, purpose and process f)Explore other ways of billing, both in-house and outsourcing g)Explore multi-year billing option (requires an ordinance change to implement) h)Work with a committee of the Housing Policy Board for policy-level review and input i)Explore changing the late fee to proportionally relate to size of a past-due payment j)Explore contracting with community organizations for portions of the program RELATED CITY POLICIES The Rental Housing Code connects with four of the five council goals, including: Safe Community, Sustainable Development, Effective, Accountable Municipal Government and Fair, Stable and Adequate Financial Resources. The more general topic of rental housing is also addressed in the ongoing Envision Eugene work and the Climate and Energy Action Plan. COUNCIL OPTIONS Option 1: Take no further action, thereby allowing the ordinance to automatically expire and the program to sunset on September 30, 2012. Option 2: Direct staff to develop an ordinance that will extend the ordinance four years to fall 2016, at which time it will automatically expire (i.e., sunset) and to schedule a public hearing and action for the council on the proposed ordinance. Option 3: Direct staff to develop an ordinance that removes the sunset provision and to schedule a public hearing and action for the council on the proposed ordinance. Option 4: Direct staff to further evaluate the program and report to the council. CITY MANAGER’S RECOMMENDATION The City Manager recommends option 2. SUGGESTED MOTIONS Move to approve the City Manager's recommendation to develop an ordinance that extends the sunset provision to fall 2016 and to schedule a public hearing and council action on the proposed ordinance. S:\CMO\2012 Council Agendas\M120418\S120418A.doc ATTACHMENTS A. Staff Report FOR MORE INFORMATION Staff Contact: Stuart Ramsing Telephone: (541) 682-6801 Staff E-Mail: Stuart.G.Ramsing@ci.eugene.or.us S:\CMO\2012 Council Agendas\M120418\S120418A.doc Attachment A Rental Housing Code Staff Report – April 18, 2012 STAFF REPORT The City’s Rental Housing Code provides a local mechanism to resolve rental housing health and safety concerns outside of the court system. This service is not available through the state or county although State law does provide regulations that can be used within the legal system with the cost borne by the complainant. The City’s Housing Code forces resolution with a degree of staff mediation that does not require attorneys or involve significant risk to either party. All but three of the complaints submitted to the program were resolved quickly and without the need for enforcement tools like financial penalties. RENTAL HOUSING CODE BACKGROUND Prior to 1983 the City had a Housing Code that was managed together with the Community Development Block Grant program. The program applied to all buildings that were used for human habitation. The Code regulated unsafe conditions such as structural integrity and sanitation as well as ventilation, heating, plumbing, weatherproofing, and general maintenance. Due to budget reductions the code was eliminated in 1983. In 1994, Council requested a report on general housing conditions. Based on the findings of that report a recommendation was made to increase funding to existing rehabilitation programs and work with neighborhoods to encourage maintenance of the existing housing stock. In 1995, Council directed staff to establish a department advisory committee to develop a local rental housing code. The proposed code was never adopted. In 2004 the West University Neighborhood Task Force renewed community interest in housing standards. Following Council review and public hearings the current rental housing code was adopted and became effective in 2005. Eugene’s Rental Housing Code sets minimum habitability criteria to safeguard the health, property and public wellbeing of owners, occupants and users of rental housing. The Code initially covered structural integrity, plumbing, heating, weatherproofing. A sunset provision was adopted with the Code that would automatically expire the ordinance without further Council action in December 2008. As part of the review in advance of the 2008 sunset, Council added security and smoke detectors to the code. The sunset provision was left in place but extended until December 2011. Mold was discussed without action and referred for further work to a newly created Department Advisory Committee (DAC). Their resulting work was added to the code through Council action in 2009. While mold was not specifically regulated, language was added to address the source of mold as a symptom of water intrusion caused by faulty weatherproofing, plumbing or structural integrity. After the work of the DAC focused on mold was complete, a new DAC was formed to provide more general advice for staff. It was comprised of representatives from both tenants and owners, however, continued representation of tenants was challenging at best and not existent at worst. Staff scheduled the last meeting of this DAC in August 2011 as tenant turnover left only owner representatives with the exception of the co-chair, Hugh Massingill who expected to resign his 1 | Page Attachment A Rental Housing Code Staff Report – April 18, 2012 role later that year. The remaining DAC members were serving a two-year commitment that expired September 2011. In advance of the 2011 sunset and at the recommendation of staff, the Council approved an ordinance to extend the sunset date to September 30, 2012 for further evaluation of the code. Much of that evaluation is summarized in this report. CORVALLIS COMPARISONS Earlier this year, staff and representatives from the owner and tenant community traveled to Corvallis and met with their program staff. Those making the trip with staff included: Norton Cabell, Rental Owner and Chair of the Housing Policy Board John VanLandingham, Lane County Legal Aid attorney/Tenant Representative Jim Straub, President of the Lane County Rental Owner’s Association Eric Hall, Architect and Rental Owner The Corvallis program was the model on which the Eugene program was based. The visit confirmed the programs remain similar in scope and administration. Some notable differences between the programs included:  Late fees – Corvallis charges $100 per unit whereas Eugene charges $20 per account with no limit on the number of units an owner’s account may contain.  Corvallis inspects on average, two complaint-based units annually, whereas Eugene averages closer to twenty cases annually. For context, Eugene has three times the units of Corvallis but considerably more than three times the cases.  Corvallis developed their program over several years with considerable community and owner involvement whereas Eugene’s program used the Corvallis code as the model and largely skipped public engagement in the code development stage.  Corvallis makes enforcement cases available online through the City website. All documents, case notes and photographs are viewable online.  Eugene’s program has a relationship to the building enforcement staff whereas Corvallis staff is perceived as separate from the inspectors and enforcement. This table on the next page provides a finer level of comparison between similar program details. 2 | Page Attachment A Rental Housing Code Staff Report – April 18, 2012 Program EUGENE CORVALLIS Details Effective Date July, 2005 July, 2002 Sunset Provision in effectSunset Provision repealed 2006 Staffing (FTE)The equivalent of 2 FTE .75 FTE plus add’l administrative staff time that is not tracked Billable Units30,00011,700 Annual Unit $10/unit annually $11/unit annually FeesPossible reduction under evaluation$12 in FY13. $14 in FY14 $15 in FY15 Late Fees$20 per account if paid after 60 days $100/unit if paid past 120 days of of first annual billing.first annual billing Habitability  Structural Structural Standards   Plumbing* Plumbing  Heating  Heating  Weatherproofing*  Weatherproofing  Security  Security  Smoke Detectors  Smoke Detectors *Significant visible mold is Recently Added : addressed through these  Appliances standards.  Air infiltration  Drywall condition Complaint Written notice to owner/manager at Written notice to owner/manager at Processleast 10 days prior to submitting least 10 days prior to submitting complaint to City.complaint to City; Exception: when violation is absence of heat, water or hot water, or functioning toilets, sinks or smoke detectors, then 48 hours. Notices & After verification, Order to Correct After verification, Order to Correct OrdersNotice issued to owner with 10 days Notice issued to owner with 7 days, Exception to make repairs. plus 3 days for mailing; when violation is absence of heat, water or hot water, or functioning toilets, sinks or smoke detectors, then deadline is reduced to 48 hours. Payments On-line Bill Pay Mail  Mail In person  In person 3 | Page Attachment A Rental Housing Code Staff Report – April 18, 2012 COMPLAINTS AND THE PROCESS The primary goal of the complaint procedure is to bring about resolution without the need for City enforcement or penalties. A complaint may be filed with the City only after the tenant has sent a written request to the owner or property manager and allowed 10 days for the owner to respond. The following diagram shows how a complaint is generally processed. In fiscal year 2011, staff logged approximately 750 calls seeking assistance with maintenance issues as well as other concerns such as pests/vermin, appliances, and eviction. Based on the number of tenant calls in relation to the actual complaints received we believe a significant portion of the tenant issues are resolved after the owner receives written communication from their tenant. It may also be the case that the written notice is a barrier to tenants, and they do not pursue their issues after they learn of that requirement. Barriers to filing a complaint with the City may include fear of retaliation by owner, language barriers, and fear of a rent increase. In addition, the City has heard that there is lack of awareness about resources that may be available to tenants. 4 | Page Attachment A Rental Housing Code Staff Report – April 18, 2012 Complaints are received from across the community. The following map shows distribution of rental housing in Eugene. 5 | Page Attachment A Rental Housing Code Staff Report – April 18, 2012 This map is a visual distribution of Complaints and their dispersal across Eugene. 6 | Page Attachment A Rental Housing Code Staff Report – April 18, 2012 7 | Page Attachment A Rental Housing Code Staff Report – April 18, 2012 Since the adoption of the code, staff has worked on 152 cases that met the criteria necessary to be formal complaints. Cases are distinct from the day-to-day contacts in that they were not resolved with communications between the owner and tenant. Of the 152 cases, financial penalties were only assessed in three instances to compel owners to take action. The following chart provides a breakdown of the number of cases for each calendar year. Below that is a further breakdown showing cases and breaking them into the different type of violations. In some situations there are multiple violations covered by a single case. Number of Rental Housing Cases Handled (2005 – 2011) Reported by calendar year Year 2005 2006 2007 2008 2009 2010 2011 TOTAL Cases 6 22 40 21 10 33 20 152 Number of Rental Housing Code Violations (2005 – 2011) A case is as a legitimate written complaint received by the City. In some situations, a case addresses multiple violations like both plumbing and structural concerns at the same unit. # of # of Weather- Smoke Year Plumbing Heating Security Structural Mold Cases Violations proofing Detection 2005 6 12 3 6 3 0 Standards adopted 2006 22 29 7 8 13 1 Standard in 2008 adopted 2007 40 44 17 7 16 4 in 2009 2008 21 31 10 7 9 2 3 0 2009 10 16 4 3 5 2 1 0 1 2010 33 28 7 2 6 0 0 3 10 2011 20 28 6 5 6 5 1 0 5 152 188 54 38 58 9 5 8 16 TOTAL 8 | Page Attachment A Rental Housing Code Staff Report – April 18, 2012 RENTAL HOUSING CODE AND STATE LAW State of Oregon law, specifically the Oregon Residential Landlord and Tenant Act, ORS Chapter 90, sets general habitability and maintenance standards for rental units (see table below). The law is enforced through the court system as a civil matter. Under Oregon law, when a landlord fails to make a repair or provide safe housing a tenant has several options.  The tenant can move however, breaking a lease has associated financial risks.  The tenant can withhold rent or make the repair and deduct the cost from the rent. This presents some risks and cost to the tenant including hiring a contractor, bearing the upfront cost of the repairs, possible eviction for nonpayment of rent and dispute with owner over costs.  The tenant may also sue the landlord for a court order requiring the landlord to make repairs. This lawsuit would be filed in circuit court, which would likely require an attorney. If, after a court order is issued, the landlord fails to make repairs there is no enforcement by the courts or police. The tenant must return to court resulting in more attorney fees. Similarly, if a tenant fails to meet their rental responsibilities, the state law provides several options for landlords including no cause notices (i.e., eviction), court eviction as well as a notice to correct. The table below provides a brief comparison of habitability concerns and how they are enforced using the City’s program and state Oregon Revised Statute (ORS). Habitability Concerns City of Eugene State of Oregon (ORS) Enforcement Mechanism Structural Integrity Rental Housing Code Circuit Court Adequate Heat Rental Housing Code Circuit Court Weatherproofing Rental Housing Code Circuit Court Plumbing Rental Housing Code Circuit Court Smoke Detectors Rental Housing Code Circuit Court Security Rental Housing Code Circuit Court Visible Mold Rental Housing Code Not Addressed Electrical maintained Not Addressed Circuit Court Receptacles for garbage & Not Addressed Circuit Court recycle (except as otherwise provided by local ordinance) Rodents & Vermin Not Addressed Circuit Court Functioning appliances Not Addressed Circuit Court Floors, Ceilings, Stairways & Not Addressed Circuit Court railings in good repair Energy Efficiencies Not Addressed Not Addressed Window Screens Not Addressed Not Addressed 9 | Page Attachment A Rental Housing Code Staff Report – April 18, 2012 Note: Items not addressed by the Rental Housing Code may be addressed elsewhere in the Eugene Code or referred to other agencies. 10 | Page Attachment A Rental Housing Code Staff Report – April 18, 2012 STAKEHOLDER INPUT To obtain the opinions of tenants, tenant advocates, property owners, managers and neighborhood groups concerned with housing conditions staff conducted a survey. The City received 603 responses. A brief summary of those responses follows and the full report is included as an appendix to this report.  Survey responders self-identified their relationship to rental housing with a distribution of about 43% owners and property managers to just over 51% renters and others (6% did not identify).  Over 50% of respondents reported that the code supported the City goals of safe community, effective, accountable municipal government, and fair, stable, and adequate financial resources either somewhat or a lot; and 60% of respondents felt the program supports community livability either somewhat or a lot.  A majority of 67% of respondents felt that the annual $10 unit cost was reasonable.  When asked about possible changes to the code, 64% of respondents agreed that the time between the verification of a housing concern and the deadline for its repair should be reduced in some cases. Currently an owner has as long as 20 days (10 day notice plus 10 days for repair) to make fixes and if the problem is the lack of heat in the winter, the a majority of respondents consider that too long a time.  Pests and vermin, functional appliance, and energy efficiency topped the list of other housing conditions that respondents, who answered the questions, felt the code should address. HOUSING POLICY BOARD REVIEW The Housing Policy Board (HPB) under the guidance of Chair, Norton Cabell, agreed review the Rental Housing Code. A committee of HPB members and owner representatives was formed and met five times over six weeks. At the conclusion of their meetings, recommendations were forward back to the Board. Below are the recommendations of the HPB and the full memo from Chair, Norton Cabell to the HPB is attached in Appendix B The full list of Housing Policy Board recommendations are as follows: 1.That the rental housing code program be continued, but modified. None of the recommended modifications would require altering the code language. The first six could be initiated by city staff; the last two would take City Council action. 2.That staff explore methods for reducing the cost of the program and pass those savings on in the form of fee reductions (not letting the current surplus grow). The biggest possible saving could come from offering some form of multi-year billing. Other ideas are discounts for online billing and payment, discounts for large accounts, and making the late charge provide more incentive to pay on time. 11 | Page Attachment A Rental Housing Code Staff Report – April 18, 2012 3.That staff develop an online system that would enable the public to access details about complaints. Corvallis has such a system. Copies of the complaint, of any correspondence, of the log of activity regarding a complaint, and inspection reports and pictures would all be accessible. 4.That staff make more information available on line to explain the program (and cut time devoted to answering questions on the phone). Ideas are a FAQ about the program, some explanation of tenant and landlord responsibilities related to items in the housing code, and more explanation of the process for filing a complaint. 5.That staff explore more ways to increase outreach and education, both to landlords and to hard-to-reach tenants, such as illegal aliens. 6.That staff explore outsourcing portions of the program. In particular, billing is expensive and could possibly be done cheaper by a private vendor. 7.That City Council ask the Housing Policy Board to form a permanent committee that would meet regularly (perhaps quarterly) with staff. The committee would include representatives of those affected: landlords and tenants. The Board would strive to ensure membership on the committee is balanced. The charge to the committee would be to: a.Review costs of the program (staffing, numbers of calls, nature of complaints, number of complaints, and order to correct); b.review other non-financial concerns about the program; c.review major complaints; any that resulted in orders to correct or fines; d.review a sample of complaints, to ensure they are being handled correctly; e.review – at the discretion of the committee – a complaint or correction order that is contested by the landlord; f.Submit a report annually on the working of the program to City Council. 8.That the City Council extend the sunset provision in the ordinance for an additional four years (to fall of 2016). Housing Policy Board Membership J. Norton Cabell, Chair Virginia Thompson John VanLandingham Chris Pryor, Eugene City Councilor Dave Ralston, Springfield City Councilor Sid Leiken, Lane County Commissioner Jenna Fribley Karen Clearwater Brita Fischer 12 | Page Attachment A Rental Housing Code Staff Report – April 18, 2012 The HPB committee providing preliminary recommendations to the Board were: J. Norton Cabell, Chair Eric Hall, Architect and Rental Owner Virginia Thompson, HPB member Dennis Casady, Rental Owner Jenna Fribley, HPB member Debra Imse, Executive Director, Metro Multifamily Housing Assoc. RENTAL OWNERS REVIEW A committee of the Lane County Rental Owners Association (ROA) provided their goal for the administration of the code to staff as well as a list of problems and modifications they identified. A number of their proposed modifications align with those of the HPB. Both Eric Hall and Dennis Casady of the ROA also participated on the HPB committee and were able to bring forward the work of the ROA. Individuals involved in the ROA discussion that led to the presentation to staff were: Eric Hall Crystal Buel McIntire Dennis Cassady Scott Sanders Paul Cauthorne Scott Smith Dennis Chappa Michael Steffen Patrick Costello Jami Sterling-Counard Devin Gates Jim Straub FUNDING The Rental Housing Code program was created with the understanding that it would be independent of the General Fund. As a result, a billing system was developed to collect the fees that fund the program. The backbone of the system is a data base of Eugene rental units. There are currently over 29,000 units of rental housing in Eugene resulting in approximately $290,000 in revenue annually. The $10 annual unit fee was set in 2005 and has remained unchanged. The fee is set administratively and does not need Council action to make adjustments but the ordinance currently requires an annual fee. The $10 fee initially generated funds in excess of the cost to administer the code resulting in a fund surplus. Expenses have risen since 2005 and will exceed revenues in fiscal year 2013 if there were no changes to the program. Of course, included in the report are a number of recommendations to explore that are intended to reduce expenses. Bills for registered dwellings are sent out around September of each year. If payment is not received within 30 days a second bill is sent; allowing 60 days prior to imposing a $20 late fee per account. The addition of a late fee occurs on a 30 day cycle until the account with the cumulative late penalties is forwarded for collections at the close of each fiscal year. There were approximately 120 accounts flagged for collections for fiscal year 2011. 13 | Page Attachment A Rental Housing Code Staff Report – April 18, 2012 The fees collected to administer the code are accounted for in a Special Revenue Fund which allows the program revenues to stay within the fund and excess revenue remains in a reserve. The reserve is tracked and rolled forward annually toward the following year’s budget. If the program is extended, the fee will be reduced to draw down more intentionally the reserve rather than allowing the inflationary costs to slowly outpace revenue. Further analysis is necessary before the September 2012 billing cycle to determine the precise reduction in the fee. The goal is be to draw down the fund to approach a two month operating reserve. That two- month target is currently about $53,000. Rental Housing Codes vary around the state but for some context, the chart below provides a sample of jurisdictions with programs and their fees. With the exception of Corvallis, each community has a distinct scope so a direct comparison may be misleading. Jurisdiction Type of Code Unit Fee Beaverton Rental housing code $50, plus $1.25 for each add’l unit over 40. Corvallis Rental housing code $11, to increase annually to $15 by 2015. Eugene Rental housing code $10 with possible reduction Gresham Rental housing code $35 to $50 depending on number of units. Medford Rental housing code $40, plus $1 for each additional unit over 1. Portland Rental housing business lic. Business license fee for more than 10 units. Salem Property maintenance code $14 for more than 3 units. Springfield Property maintenance $10.50 per unit code/Business License Appendix A – City Survey Details & Comments Appendix B – Memo with recommendations from J. Norton Cabell, Chair of the committee of the Housing Policy Board 14 | Page Appendix A: Rental Housing Survey Results Were you aware the City of Eugene has a rental housing code that Not addresses basic housing conditions such as heating, plumbing, aware weatherproofing, security, mold, smoke detection, structural integrity? at all, Very 19.9% aware, Response Response 46.5% Answer Options PercentCount Some Not aware at all 19.9%107 what Somewhat aware 33.6%181 aware, Very aware 46.5%250 33.6% 538 16 Based on your knowledge of the Rental Housing Code program, how well does it support the following city goals: Safe Community: A community where all people are safe, valued and welcome. Don't A lot, Response Response know, Answer Options 22.1% PercentCount 20.4% Don't know 20.4%107 Not at all 19.1%100 Not at Somewhat 38.4%201 all, A lot 22.1%116 Somew 19.1% Comments 162 hat, 524 38.4% 30 Sustainable Development: A community that meets its present environmental, economic and social needs without compromising the A lot, ability of future generations to meet their own needs. 14.3% Don't Response Response know, Answer Options PercentCount 24.7% Don't know 24.7%128 Somew Not at all 26.6%138 Not at hat, Somewhat 34.5%179 all, 34.5% A lot 14.3%74 26.6% Comments 107 519 35 Effective, Accountable Municipal Government: A government that works openly, collaboratively, and fairly with the community to achieve Don't A lot, measurable and positive outcomes and provide effective, efficient services. know, 19.1% 21.4% Response Response Answer Options PercentCount Don't know 21.4%109 Not at all 25.7%131 Not at Some Somewhat 33.8%172all, what, 25.7% A lot 19.1%97 33.8% Comments 106 509 45 1 Fair, Stable, and Adequate Financial Resources: A government whose ongoing financial resources are based on a fair and equitable system of A lot, Don't revenues and are adequate to maintain and deliver municipal services. 17.5% know, 22.2% Response Response Answer Options PercentCount Don't know 22.2%113 Not at all 27.5%140 Some Not at Somewhat 32.8%167 what, all, A lot 17.5%89 32.8% 27.5% Comments 110 509 45 How well does the program support community livability? Don't A lot, know, Response Response Answer Options 23.6% 20.0% PercentCount Don't know 20.0%99 Not at all 20.2%100 Not at Somewhat 36.2%179 all, A lot 23.6%117 Some 20.2% 495 what, 59 36.2% How well does the program support better communication between property owners/managers and renters? A lot, Don't Response Response 15.6% Answer Options know, PercentCount 23.9% Don't know 23.9%118 Not at all 31.6%156 Somewhat 28.8%142 Some what, A lot 15.6%77 Not at 28.8% 493 all, 61 31.6% Is the current annual fee of $10 per unit reasonable? Response Response Answer Options No, PercentCount 33.5% Yes 66.5%313 No 33.5%158 Other (please specify) 116 471 Yes, 83 66.5% 2 Should the Rental Housing Code program offer more resources for renters and property owners/managers to help resolve housing condition issues Strongly Strongly such as mediation by city staff or another community organization? agree, disagree, 17.7% 17.9% Response Response Answer Options PercentCount Disagree, Strongly disagree 17.9%88 10.8% Disagree 10.8%53 Neither agree or disagree 23.2%114 Agree, Neither 30.3% Agree 30.3%149 agree or Strongly agree 17.7%87 disagree, 23.2% 491 63 In the current code, it can take 20 days before a verified rental code issue is required to be fixed. Should the 20 day response time provided to Strongly owners/managers be reduced (for example to 10 days) in instances of cold disagree, and wet weather for heating, weatherproofing, and plumbing standards in 14.5% circumstances where a leak or sewage is involved? Strongly agree, Disagree, 38.1% 8.8% Response Response Answer Options PercentCount Neither agree or Strongly disagree 14.5%71 disagree, Disagree 8.8%43 12.4% Neither agree or disagree 12.4%61 Agree 26.3%129 Agree, Strongly agree 38.1%187 26.3% 491 63 Are there other housing condition standards the code should address? 39.7% None selected (check all that apply) Response Response 27.4% Neighborhood impacts Answer Options PercentCount Window screens 21.1%117 30.7% Energy efficiency Functional appliances 39.9%221 49.3% Pests and Vermin Pests and Vermin 49.3%273 Energy efficiency 30.7%170 39.9% Functional appliances Neighborhood impacts 27.4%152 None selected 39.7%220 21.1% Window screens Other (please specify) 132 334 0.0%10.0%20.0%30.0%40.0%50.0% 220 Other, Are you currently a(n): 12.5% Response Response Answer Options PercentCount Owner, Owner 40.8%212 40.8% Property manager 4.4%23 Renter 42.3%220 Renter, Other 12.5%65 42.3% 520 Property manager, 34 4.4% 3 Property Manager & Owner Questions How long have you been a property owner and/or manager? Response Response Answer Options AverageCount Years 26.90204 Months 3.7845 208 27 9.8% More than 50 How many units do you own or manage? Response Response Answer Options 3.9% 21-50 PercentCount 1 39.0%80 19.0% 2-4 28.3%58 5-20 5-20 19.0%39 21-50 3.9%8 28.3% 2-4 More than 50 9.8%20 205 39.0% 1 30 0.0%10.0%20.0%30.0%40.0% A lot, 14.7% Would there be value to marketing your rental units as meeting or exceeding City of Eugene rental housing code standards? Response Response Answer Options PercentCount Not at all 52.0%106 Not at Some all, Somewhat 33.3%68 what, 52.0% A lot 14.7%30 33.3% 204 31 No, Did you know that the Eugene Water & Electric Board (EWEB) has 22.1% weatherization programs for rental properties? Response Response Answer Options PercentCount Yes 77.9%176 No 22.1%50 226 Yes, 77.9% 9 4 Renter Questions Yes, The Rental Housing Code deals specifically with the physical condition of 6.3% rentals (plumbing, heating, weatherproofing, smoke detection, security, and structural integrity). In the last three years, have you contacted the City about this type of rental housing problem or question? Response Response Answer Options PercentCount Yes 6.3%13 No 93.7%192 No, Other (please specify) 24 93.7% 205 15 If yes, was the problem resolved? Yes, Response Response 34.5% Answer Options PercentCount Yes 34.5%10 No 65.5%19No, 65.5% Other (please specify) 17 29 191 In the future, if you had a problem with your rental that is covered by the code, would the requirement to communicate in writing to the Yes, owner/manager before you can file a complaint with the City prevent you 25.4% from informing the owner/manager about your problem? Response Response Answer Options PercentCount Yes 25.4%49 No, No 74.6%144 74.6% Other (please specify) 23 193 27 Are there any reasons why you would not want to report a housing problem Would rather tolerate the problem than 28.8% risk a change to the owner/manager? (check all that apply) Response Response 5.5% Answer Options Language barrier PercentCount Possible eviction 50.7%74 69.9% Conflict with owner/manager Possible increase in rent 67.1%98 Conflict with owner/manager 69.9%102 Language barrier 5.5%8 67.1% Possible increase in rent Would rather tolerate the problem than risk 28.8%42 Other (please specify) 34 50.7% Possible eviction 146 74 0.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0% 5 What is the best way to inform renters about the Rental Housing Code program? (check all that apply) 32.8% Through other agencies Response Response Answer Options PercentCount At neighborhood shopping 39.9% Direct mail (postcards, brochures) 88.5%162 locations At community events 42.1%77 At neighborhood shopping locations 39.9%73 42.1% At community events Through other agencies 32.8%60 Other (please specify) 67 88.5% Direct mail (postcards, brochures) 183 37 0.0%20.0%40.0%60.0%80.0%10 Other rental housing issues, like housing discrimination, may be covered by other local or federal regulations like the Fair Housing Act. Rental 'RQ¶W Yes, housing discrimination occurs when landlords take actions based on a know, 15.5% person¶s race, national origin, color, religion, sex, age, source of income, 15.0% sexual orientation, disability, or familial status. Have you been denied rental housing or charged more for rental housing based on one of the above characteristics? Response Response Answer Options No, PercentCount 69.5% Yes 15.5%31 No 69.5%139 'RQ¶WNQRZ 15.0%30 Other (please specify) 13 200 20 'RQ¶W Yes, know, Have you been discouraged from living in a particular apartment or 9.0%13.0% neighborhood or steered to another apartment or neighborhood based on one of the above characteristics? Response Response Answer Options PercentCount Yes 13.0%26 No 78.0%156 No, 'RQ¶WNQRZ 9.0%18 78.0% Other (please specify) 3 200 20 'RQ¶W Yes, Know, If you or a member of your household has a disability, has your landlord 7.7% 4.9% refused to make a modification to make your rental unit more accessible? Response Response Answer Options PercentCount Yes 7.7%11 No 87.4%125 'RQ¶W.QRZ 4.9%7 No, Other (please specify) 22 87.4% 143 77 6 Demographics What zip code do you live in? (Optional) Response Answer Options Count 97405 116 97401 88 97402 73 97404 26 97408 20 97403 19 97477 7 97478 4 97424 3 Other 12 369 185 Yes, Are you currently a university or college student? (Optional) 17.6% Response Response Answer Options PercentCount Yes 17.6%77 No 82.4%361 Other (please specify) 18 438 No, 116 82.4% $500 or If you are a renter, what is your monthly rent payment? (Optional) less, 12.8% Response Response Answer Options PercentCount I am not $500 or less 12.8%42 a $501 to $1,000 40.4%133 renter, 36.8% More than $1,000 10.0%33 I am not a renter 36.8%121 $501 to 329 $1,000, 40.4% 225 More than $1,000, 10.0% Which category below includes your age? (Optional) 60 or older 26.4% Response Response Answer Options PercentCount 50-59 21.9% 17 or younger 0.0%0 40-49 17.2% 18-20 1.6%7 30-39 15.8% 21-29 17.2%73 30-39 15.8%67 21-29 17.2% 40-49 17.2%73 18-20 1.6% 50-59 21.9%93 17 or younger 0.0% 60 or older 26.4%112 425 0.0%5.0%10.0%15.0%20.0%25.0%3 129 7 Are you Mexican, Mexican-American, Chicano, Puerto Rican, Cuban, Cuban-American, or some other Spanish, Hispanic, or Latino group? From multiple Spanish, Hispanic, or 0.6% Latino groups (Optional) Some other Spanish, Hispanic, or 1.4% Response Response Latino group Answer Options PercentCount 0.0% Cuban-American I am not Spanish, Hispanic, or Latino 97.4%338 0.0% Cuban Mexican 0.3%1 Mexican-American 0.3%1 0.0% Puerto Rican Chicano 0.0%0 0.0% Chicano Puerto Rican 0.0%0 Cuban 0.0%0 0.3% Mexican-American Cuban-American 0.0%0 0.3% Mexican Some other Spanish, Hispanic, or Latino 1.4%5 From multiple Spanish, Hispanic, or Latino 0.6%2 97.4% I am not Spanish, Hispanic, or Latino 347 0.0%20.0%40.0%60.0%80.0%100.0 207 Are you White, Black or African-American, American Indian or Alaskan 6.8% From multiple races Native, Asian, Native Hawaiian or other Pacific islander, or some other race? (Optional) Native Hawaiian or other Pacific 0.0% Response Response Islander Answer Options PercentCount White 88.9%338 1.6% Asian Black or African-American 1.1%4 American Indian or Alaskan Native 1.6%6 1.6% American Indian or Alaskan Native Asian 1.6%6 Native Hawaiian or other Pacific Islander 0.0%0 1.1% Black or African-American From multiple races 6.8%26 Some other race (please specify) 27 88.9% White 380 174 0.0%20.0%40.0%60.0%80.0% 8 ZZĞŶƚĂů,ŽƵƵƐŝŶŐŽĚĞĞ^ƵƌǀĞǇ ƌŽƐƐƐdĂďďǇdǇǇƉĞŽĨZĞƐƐƉŽŶĚĞĚĨŽŽƌ^ĞůĞĐƚĞĚĚYƵĞƐƚŝŽŶŶƐ Q1. WWere you awaare the CCity of Eugenee has aa rental housig n codee that addressses basicc housing condss itions such a heatiing, plumbing, therproofing, weat y, mold, smmoke securit detecction, structurral integrity? Q8. Is the current uual fee of $10 annper unit rreasonable? Q9. 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