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<br />e <br /> <br />e <br /> <br />e <br /> <br />) <br /> <br />B. <br /> <br />Safe Deposit Box Authorization (memo, resolution-distributed) <br /> <br />Res. No. 3825--A resolution authorizing safe deposit box rental <br />~ agreement and repealing Resolution No. 3575. <br /> <br />Mr. Obie moved, seconded by Ms. Wooten, to adopt the resolution. <br />Roll call vote; the motion carried unanimously, 7:0. <br /> <br />III. STATUS REPORT ON DEVELOPMENT ASSlSTANCE CENTER (memo, background <br />information distributed) <br /> <br />City Manager Micheal Gleason introduced the agenda item. Terri Vanderpool of <br />the Eugene Development Department presented the staff report, reviewing the <br />purpose of the Development Assistance Center in consolidating customer assis- <br />tance with information and permit processes. She stated that Phase II of the <br />DAC development has been completed and that land use applications and general <br />community information are currently available in the DAC. She said that business <br />and liquor licenses and parking permits were also added to the DAC function as <br />part of Phase III. She said staff has attempted to make the transfer of the <br />permit sales to the DAC as convenient as possible to the public. She reviewed <br />the EDD memorandum of January 3, 1984, which outlined the incentives authorized <br />to boost the sales of permits and to encourage familiarization of commuters with <br />the downtown parking program. She said the addition of the Phase II functions <br />has doubled the activity level of the DAC. Ms. Vanderpool said that Phase IV of <br />the program, scheduled for the fall, will add building and sign permits and <br />engineering assistance to the DAC activities. She said the DAC is presently <br />receiving 70 personal contacts and 150 telephone contacts per day with the <br />addition. She said staff expects the number of contacts within the DAC to <br />double with the addition of the Phase IV activities. Ms. Vanderpool then <br />summarized the tour which she and Jim Carlson of Lane Council of Governments had <br />recently made of six western and mid-western development assistance centers. <br />She compared Eugene's planning and building processes with those of the cities <br />visited. She said that Eugene's planning processes compared very well--other <br />processes being much longer and placing more burden on the applicant. She added <br />that staff will attempt to incorporate some process expediters into the City's <br />building permit process. She commented that Eugene is the only community <br />building a center specifically for the purpose of customer-oriented assistance <br />and probably has the best technology system of those studied. Ms. Vanderpool <br />said staff also visited the City of Portland facility, stating that it is <br />customer-friendly but lacks the technology of Eugene's facility. She invited <br />the council to visit the DAC after the meeting. She reviewed the process <br />streamlining already accomplished by staff, stating that the processing time for <br />land use applications has been cut by 30 percent due to the revised regulations <br />approved by the council. She said guidelines for revisions to the business <br />license process are currently in draft form and that staff is now reviewing <br />the building permit process. <br /> <br />MINUTES--Eugene City Council <br /> <br />January 25, 1984 <br /> <br />Page 2 <br />