Admin Order 58-15-21 - Laserfiche WebLink

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Initial acknowledgement of the request for service will occur within 5 business days of receipt of the request. The investigation and response to the request will occur within 30 calendar days from the date of acknowledgment. An ADA Grievance is used to report denial of access to a City facility, program, service or activity. A Request for Service must be filed prior to submitting a grievance and within 180 calendar days of the Request for Service response. Like the Request for Service, the City is required to keep detailed records and follow a strict timeline to ensure complete recordkeeping and evaluation of the Department's response to the grievance. The grievance will be recorded in the Public Works' MMS. • Initial acknowledgment of the grievance will occur within 5 business days of receipt of the grievance. • Initial staff contact and interview for information gathering will occur within 15 business days from the date of acknowledgment, although the complainant may decline to participate in the interview. • A written decision will be made within 15 business days from the initial staff contact/interview by the Public Works Section (Team) manager or designee. In addition, the decision will be provided in a format requested by the grievant. • If staff determines additional time is needed in order to make an informed decision, the decision timeline may be extended in 15 -business day increments upon notification to the grievant. Grievance decisions may be appealed to the Public Works Director or designee (Public Works Maintenance or Engineering Division Managers). • The Public Works Director, or designee, will meet with the grievant within 15 calendar days of the date of the appeal, unless declined by the grievant. • The Public Works Director, or designee, will issue a written decision within 15 calendar days of the meeting (or date meeting is declined) with the grievant. The decision will also be provided in a reasonable format requested by the grievant. This decision is final. See Appendix 9.4 for additional criteria and procedures to be used in responding to Requests for Service and Grievances. Any requests for service or grievances regarding issues within the right-of-way initially submitted to the Human Rights and Equity staff will be forwarded to Public Works staff. 9. Appendices 9.1 Priority Map Barrier Removal 9.2 (Reserved) 9.3 Record of Public Outreach 9.4 Requests for Service and Grievance Criteria and Procedures and Forms 9.5 Annual Plan Updates 9.6 Summary of State/Local Plans and Documents City of Eugene Transition Plan for Accessibility in the Public Rights -of -Way Page 12