Laserfiche WebLink
Section One: Introduction <br /> <br />The Standards of Response Coverage are developed through the systematic evaluation of the <br />department's present policies, practices, and historical response data. The results of these <br />analyses are then used to develop formal statements regarding the level of service the department <br />can be expected to provide, along with recommendations to make changes in the way services <br />are delivered for the purpose of improving the level of service to the community. <br /> <br />Level of Service and Quali ,tv of Service <br /> <br />Level of service is defined as the resources needed to meet stated service level objectives. Level <br />of service is defined only in terms of what is provided and not in terms of effectiveness or of <br />quality. ~ <br /> <br />Quality of service is measured by outcomes, such as fire loss data and lives saved, and <br />perceptions, such as those documented through community surveys. While these measures are <br />important as indicators of quality of service, they are not part of standards of cover, and are <br />therefore not included in this type of document. <br /> <br /> Commission on Fire Accreditation International, Fire & Emergency Service Self-Assessment Manual. <br /> <br /> <br />