Item B - Fire/EMS Stds of Cover - Laserfiche WebLink

Home Browse Search

Section Five: Service Level Goals SECTION FIVE: Service Level Goals NFPA Standard 17103 outlines staffing, deployment, and response time standards for career fire departments. While Eugene Fire & EMS has not adopted the response times in NFPA 1710 as a local standard, it will regularly measure its response time performance against those times. The Eugene Fire & EMS Department has adopted the response time standards stated in this section. These standards are based on the risk analysis of the service area, the critical task analysis conducted by the department, the historical performance of the department, and, in the case of ambulance response time standards, the Lane County Code. We consider these to be local standards--a reasonable response to the level of risk in the community. They provide measures of the current levels of service the department provides to its service area. In addition, we have identified areas for improvement and have set future service level improvement goals that are presented in Section 12. Response Time Goals, All Incidents With the adoption of this document, response time goals for the Eugene Fire & EMS Department are the following for all emergency responses. o Call processing: 2 minutes or less for 80% of all calls. o Turnout: 2 minutes or less for 80% of all calls. o Travel time for first arriving unit in Risk Area A: 5 minutes or less for 80% of all calls. c> Travel time for first arriving unit in Risk Area B: 9 minutes or less for 80% of all calls. Response Time Goals~ Structure Fires In addition to the times specified for first arriving unit to all calls given above, the department has established the following goals for response to structure fires. c~ Travel time for all units needed for effective initial response to arrive on scene in Risk Area A: 10 minutes or less for 80% of calls. o Travel time for all units needed for effective initial response to arrive on scene in Risk Area B: 14 minutes or less for 80% of calls. For those structure fires requiring 15 or more personnel, the goals are: o Travel time for 15th person on scene in Risk Area A: 11 minutes or less for 80% of calls. 3 The National Fire Protection Association develops and publishes fire and life safety consensus standards, some of which address fare department organization, procedures, and activities. 52