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Section Five: Service Level Goals o Travel time for 15th person on scene in Risk Area B: No time specified. The number of structure fires in Risk Area B that require the full 15 personnel is so small-- ranging from zero to three in a year--and the distance traveled varies so greatly, it is not feasible to establish a specific time goal to assemble these resources on the scene. Response Time Goals~ Ambulance Transport The department has adopted the following goals regarding its ambulance transport service. These times apply to emergency response only. The zones are the geographic zones assigned by Lane County in its Ambulance Service Area Plan. o Call processing: 2 minutes or less for 80% of all emergency calls for ambulance transport. o Tumout time: 2 minutes or less for 80% of all emergency calls for ambulance transport. o Response time (includes turnout time and travel time): Less than 10 minutes for 85% of all emergency calls in Zone 1. c> Response time (includes turnout time and travel time): Less than 20 minutes for 85% of all emergency calls in Zone 2. o Response time (includes turnout time and travel time): 45 minutes or less for 85% of all emergency calls in Zone 3. Response Time Goals. Eu~,ene Airoort The department has adopted the following goal for Aircraft Rescue and Fire Fighting (ARFF) response at the Eugene Airport. (Other types of calls at the airport - not aircraft-related - are included in the relevant sections.) The ARFF response goal is based on Federal Aviation Regulation Part 139.319(i)(2), which is the regulatory authority for this service. Since the notification of an aircraft emergency generally comes directly from the tower, call processing time is not included here. While the regulation does not specify a percentage of calls that must meet these performance goals, the department has adopted 80% as the goal percentage. o Travel time, including turnout time, to thc incident or standby location: 3 minutes or less Context of Response Time Goals Questions may be raised regarding any response time performance goals set. One position is that thc goals are not stringent enough because they are not the same as those listed in NFPA 1710. What these goals do represent is a reasonable expectation of the level of service our community is asking for and expecting with the investment of public funds dedicated to this service area. 53