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Section Six: Time and On-Scene Performance FY03 Ambulance Times - "Ambulance Service Only" Area Turnout Travel Response Scene Transport Drop Task Average 0:01:27 0:12:00 0:13:25 0:17:30 0:19:36 0:22:30 0:49:28 90th % 0:02:31 0:20:22 0:21:58 0:24:37 0:29:29 0:35:44 1:27:28 80th % 0:02:00 0:16:52 0:18:33 0:19:50 0:25:58 0:31:27 1:17:05 We have provided data on ambulance response times for FY04 in the three response zones, even though the zone reporting system was not in place until July 2004. This is to give an idea of what our response performance was, had this system been in place at that time. Table 6.8 FY04 Ambulance Response Time Report on Response Zones Response Time Goal Total Number of Number of Calls Percentage of Calls Calls Within Goal Time Within Goal Time Zone 1 - Less than 10 minutes 6376 5375 84.3% Zone 2 - Less than 20 minutes 196 179 91.3% Zone 3 - 45 minutes or less 332 332 100.0% *Response time goal compliance is 85%. Response Time Performance - Structure Fires NFPA Standard 1710 outlines response time standards for career fire departments. For response to a structure fire, the standard is based upon the time it takes to assemble a fire suppression force of either 14 personnel, or 15 for fires where an aerial ladder device is required. In conservatively developing this measure for Eugene, the time for 15 personnel to arrive on scene was calculated, even though at a majority of fire incidents in Eugene an aerial ladder is not used and the applicable goal would actually be 14. As a result, it can be reasonably inferred that the time to assemble a full first-alarm assignment of personnel will sometimes be less than what is indicated in the table. The 15 personnel standard is based on the presumed need for fire suppression capability to perform the following functions and the number of personnel required to complete each in a timely manner. - Incident Command (1) - Water supply (1) Water flow application (2 hand lines with 2 personnel on each) Hand line support (1 for each of the 2 hand lines) Search and rescue (2) Ventilation (2) Initial rapid intervention crew (2) Aerial device operation (1) The following tables show EFD's actual response performance for structure fires during FY02, FY03, and FY04. The data for these three years allow for a comparison of response time 62