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Section Nine: Response Reliability SECTION NINE: Response Reliabili ,ty Response reliability is the probability that the resources assigned to a territory will be available to respond from within that territory when an emergency occurs in that area. Response reliability would be 100% if every company were available in its station when a fire or emergency call is received. In reality, there are times when a call is received when the first-due company is out of area or unavailable. This requires that a later-due company, in the pre-determined response order, be assigned. If the later-due company is too far away, the call cannot be handled within the desired travel time. As the number of emergency calls per day, training demands, and other routine activities increase, so does the probability that the first-due company will be out of area or unavailable when a call is received (decreased reliability). Constraints in the existing CAD limit the ability of the Eugene Fire & EMS Department to easily isolate and analyze which calls could not be handled by the assigned first-due company. To present the total picture, we have analyzed the number of calls that were not handled by the first- due company. Data covering FY02 through FY04 are included to compare reliability rates after deployment changes were made in August 2002 (which was the second month of FY03). These changes included the closing of a dual-role medic unit at the Bailey Hill Station and replacing it with a combination crew that can serve on either the engine or the medic unit, reassigning the Valley River Station engine to a new Santa Clara station, and the addition of dynamically deployed medic units staffed during peak hours. These new single-role medic units are not included in the analysis below, as they have no predetermined first-in area. To the extent that they are dispatched, the department's overall response reliability is actually greater than the following figures indicate. Table 9.1 FY02 (July 1, 2001 - June 30, 2002) First Due 1st due company 1st due company Response Station Incidents dispatched not dispatched Reliabilit~ EGF 1 1701 1605 96 94.36% EGF2 1072 1020 52 95.15 % EGF3 516 481 35 93.22% EGF5 896 837 59 93.42% EGF6 1009 872 137 86.42% EGF7 736 650 86 88.32% EGF8 800 744 56 93.00% EGF9 623 585 38 93.90% EGF10 1086 943 143 86.83% EGF 11 0 NA NA NA EGF12 52 49 3 94.23% TOTAL 8491 7786 705 91.70% 71