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BACKGROUND When the city council said Eugene’s new city hall should be “User Friendly” in the guiding values for master planning, they meant for everyone. Since that time, the consultant team has had discussions with many Eugenians about what user friendly means, but none more important than the meetings with representatives of Eugene’s residents with physical and mental disabilities. At the first Focus Group on Accessibility, held in September of 2006, Universal Design was discussed and incorporated into all future design efforts. This means: Design that serves the widest range of people operating in the widest range of situations without special or separate designs. The principles of universal design include: Equitable use Flexibility in use Simple and intuitive Perceptible information Tolerance for error Low physical effort Size and space for approach and use At the Accessibility Specialized Input Group (SIG), held September 27, 2007 and at a subsequent discussion, October 11, 2007, with the deaf and hard of hearing (see Addendum), participants were shown three different design schemes for feedback. The comments and suggestions of participants follow in this report. ISSUES Entrance to the Building Access at all entrances, on all sides of the structure!!Don’t make me go around the building to get to the one door that is accessible. Shorten distances to entrances. We arrive at corners, but entrances are mid-block. Bring services closer in. How far do you have to walk from the street to get in? Where will the bus stop be? Can you cross the street there or do you have to walk back to the corner away from the entrance? Parking lots are dangerous to walk through. Don’t have us cross a parking lot to get in. Bus stop on 8th does not come from the bus station. Problems with inbound and outbound buses. At least one direction is on wrong side of street and forces crossing. I do drive. I want an accessible parking space right by the door. I can’t walk distances. Please shorten distances. Want accessible parking on street next to building.