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City Council and Police Commission meetings: During the January 2005 site visit, the review team had the opportunity to attend these meetings and gain information first-hand concerning the issues and priorities facing these two bodies. Media and other news releases: Using the Internet, the review team was able to access numerous articles concerning police-community relations in the City of Eugene. Toll-free watts phone line: With assistance from municipal employees during and after the site visit, the number was advertised via various media outlets. During the period when the line was operational (January 11 - 31, 2005), over 175 calls were received. Through information provided by some of the callers, it could be ascertained that the calls were from former and retired police officers, community members, and businesspersons. Some of the callers provided not only their views on policing, but also requested a follow-up call from the team. These calls were returned and additional information gained. Other callers provided their perceptions of policing and their experience (positive or negative) with members of the police department. The majority of the callers provided recommendations for improvement in police-community relations. While some of the callers provided information about themselves, others left anonymous comments. Review of the Management of the Eugene Police Department PERF conducted a review of the policies, procedures, and the organization of the department to assess areas of needed improvement. Specifically, PERF examined recruitment and selection procedures, training, organization and management, and Internal Affairs (IA). In the course of conducting this research, PERF staff interviewed over 60 command staff, city officials, and community members.