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The focus groups were conducted during day and evening hours to provide <br />maximum opportunity for community members to participate. While specific <br />questions were developed for these focus groups, participants were not limited to <br />answering only these questions. Focus group members spoke openly and candidly <br />about concerns they believed needed to be addressed. <br /> <br />Personal interviews: The review team met with the city manager, police chief, <br />members of the police department command staff, members of the executive board <br />of the Police Employees Union, and members of the community who did not <br />participate in the focus groups. Views on the current situation between the police <br />and the community were solicited as well as historical information. The interviews <br />also focused on ways to improve the management of the police department and <br />police-community relations. <br /> <br />Phone interviews: Persons coming to the attention of the review team were <br />interviewed prior to, during, and after the January 2005 site visit to Eugene. <br />Questions used in the focus groups provided a basis for these interviews, however, <br />persons were free to provide any information they deemed valuable to the process. <br />A total of 47 phone interviews were conducted. <br /> <br />Document review: ICMA reviewed the City of Eugene website and pulled reports <br />and other relevant material from that site. Reviewers relied heavily on the city <br />manager's office, which provided any and all information requested, to include <br />prior investigative and administrative reports, information on police promotion <br />processes, and background information on the leadership of the police department. <br /> <br />government; county leaders; community organization leaders; leaders in education; business leaders; and police <br />department rank-and-file and leadership. <br /> <br /> 4 <br /> <br /> <br />