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directed to the supervisor of the named officer for completion3° Blue Folder progress was tracked, but the department was lax in demanding prompt completion of investigations, allowing many to linger too long. If it was determined by the receiving supervisor or IA that the matter was no more than an inquiry, it was addressed immediately. However, inquiries were not tracked in any way for statistical purposes. This negated the opportunity to recognize recurring inquiries, thereby forfeiting the ability to identify problem policies or those areas requiring officer training or public education. Moreover, the informality of this process reportedly left some members of the public feeling unsatisfied when their inquiry was unilaterally cleared without any investigation or further action taken. This problem was noted among the concerns expressed by the Police Commission (December 9, 2004), namely that the public is often uncertain if what happened was wrong because the public is unsure of laws and procedures governing police conduct. Currently, complaints can be taken on-line, at the department's front counter, through 911, via the Human Rights Commission, at public safety stations, and by the city manager's office among other venues. In response to community concerns and the auditor's report (2004), the chief of police implemented a new policy in which all matters are initially considered complaints. Details of the complaint process can be accessed on-line or through pre-printed forms which can be obtained at police headquarters and several public safety stations. Complaints can be taken in person at neutral locations limiting the stress some persons may feel about complaining to the police about the police. Volunteer advocates and interpreters are also available to facilitate the process for persons needing assistance~ 10 This is murky and borders on poor policy. What is the line of demarcation between serious and very serious matters? ls it a matter that is a personal decision, or are definite guidelines established? 77