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<br />Mr. Carlson commented that the tracking system for frequent callers aided staff in determining whether the <br />caller was receiving the right answer and the same answer from the different departments called. He stated <br />that the more staff knew about the inquiries to various departments, the better staff was able to provide <br />service. He noted that Ms. Mortensen received very few phone calls because so many people utilized <br />computers. He related that City staff was looking at different technologies to try to find better ways to track <br />things and to create a better interface with the public on the Web site. <br /> <br />City Manager Taylor related that very infrequently anonymous communications were received that were <br />crude, pornographic, and inappropriate. He said those were filed in the anonymous file and were not shared <br />with the councilors and Mayor because they were not relevant and they were egregious. <br /> <br />Mr. Pryor averred that the difference between an anonymous and a confidential submittal should be <br />maintained. He declared that a confidential communication should remain confidential. He remarked that <br />anonymous submissions frequently fell under the category of “eccentric and weird,” and others were actually <br />threatening. He said the other type of anonymous submission made allegations. He felt concern regarding <br />those. He related that when he served on the Ethics Commission he had been surprised by the number of <br />anonymous allegations that were received, particularly around election time. He underscored that an <br />anonymous allegation was difficult to work with. He was happy that City Manager Taylor logged them but <br />did not necessarily launch investigations on them. <br /> <br />Chief Lehner said anonymous complaints and allegations to the EPD were approached by determining if <br />there was something that could be easily verified. He explained that an allegation that someone was a child <br />molester would not cause any action, but an allegation that a person was a child molester that included <br />information regarding a victim would be investigated. <br /> <br />Ms. Ortiz reported that a constituent of hers had been told to quit calling in to report drug activity in the <br />neighborhood. She asked for verification of this. Chief Lehner replied that a person told not to call anymore <br />was likely triaged by an operator who asked if it was happening now and what the person was seeing <br />exactly. He said there were occasions when the department received a call from someone complaining about <br />young people hanging around and alleging the young people were doing drugs. He related that there had <br />been some complaints made about a lack of police response at times that he felt were because of situations <br />where a person’s perception of a situation may not have been what was actually occurring. He recom- <br />mended that councilors let him know of such constituent concerns so that he could look into it. <br /> <br />Mr. Papé related that he had received a lot of email regarding the hospital siting. He asked if those emails <br />should all be forwarded to staff. Planning Division Director Susan Muir responded that she had sent out an <br />email on how to respond to the situation and indicated she would resend it. <br /> <br /> <br />4. Police Auditor Supervision <br /> <br />Mr. Kelly was concerned that the new police auditor would have “eight bosses” and suggested that when a <br />problem arose, she should go to the council president and vice president. <br /> <br />Mr. Papé disagreed. He noted that the City Manager had “eight bosses” as did the judges. He did not think <br />two councilors should speak for all. <br /> <br /> <br /> <br />MINUTES—City Council September 18, 2006 Page 5 <br /> Process Session <br /> <br />