Admin Order 58-06-12-F - Laserfiche WebLink

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The City is using Eugene Water and Electric Board (EWEB) to bill the stormwater service charges. When a tenant moves out of a house, apartment or commercial unit, the owner of the building may request that the water and electric services be turned off. EWEB considers this an inactive account and will not send out stormwater bills for that property until the water and electric services are requested again. The stormwater rate model adjusts for inactive accounts by reducing the billable impervious surface area based on EWEB account history. 6.0 Adjustments To A Customer's Fee The stormwater service charge will be reduced if the customer shows to the City engineer's satisfaction one or more of the following: (1) The customer has permanently reduced their quantity discharge to the public system, (2) The customer has a different number ofESUs than is calculated by the City, or (3) The customer has permanently reduced their quality impact to the public system by constructing and operating a private stormwater facility meeting City standards. Customers may request an informal resolution of errors or discrepancies in their charges. Customers who wish an adjustment to their fee not resolved informally may seek resolution through one of the processes explained below (sections 6.1 and 6.2). 6.1 Application Process for Reduced Impact to Stormwater System Customers who can document an existing or planned reduction or elimination (as described below) of their discharge to the public stormwater system or a private water quality facility which reduces pollutants discharged to the public stormwater system will receive a reduction of their stormwater service charge. A customer who receives a fee reduction will pay a portion of the total fee. The total fee is calculated as described in sections 5.2.1 through 5.2.6. Fee reductions are applied only to the quantity and quality components (impervious surface charge) of the fee. Because all customers share in the benefits of the public street network and administrative costs are independent of the amount of impervious surface belonging to a customer, fee reductions are not applied to the administrative and street-related components. Reductions will not be granted automatically to either existing or future customers. To be consistent with other City policies, the utility will not grant reductions for social goals. Customers may apply for a reduction based on the criteria listed below. Administrative Order - Page 13 of 17