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<br /> <br /> Independent Police Auditor’s Office -- 2017 Annual Report 13 <br /> <br /> <br />Incident Reviews were created in 2016 as an intermediate category between allegations of <br />minor misconduct (“Supervisor Actions”, see below) and allegations of serious misconduct. <br />Our office participates in Internal Affairs’ investigations into incident reviews, and prior to <br />interviewing the involved employee, our office consults with Internal Affairs to determine if <br />the complaint should be reclassified (for instance, if it appears serious misconduct occurred) <br />or if the investigation to date is thorough, fair, and complete. The 22 incident reviews were <br />those that were not reclassified and were handled via the Internal Affairs investigation <br /> <br />Most incident reviews were related to performance (9) or conduct (7). Three complaints of <br />uses of force were addressed as incident reviews. <br /> <br />21 Incident Reviews were closed out after the Internal Affairs investigation with out any policy <br />violation indicated. One additional Incident Review was determined to be unfounded. <br />Policy Complaint <br />A complaint is classified as <br />a policy complaint when <br />the reporting party is <br />concerned about a specific <br />EPD policy. <br />Inquiry <br />A complaint is classified as <br />an inquiry when it appears <br />that the reporting party has <br />generalized concerns or <br />confusion about an <br />incident. <br />Service Complaint <br />A service complaint is a <br />complaint of minor <br />misconduct. <br />Incident Reviews <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />Inquiries, Policy Complaints, and Service Complaints <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />Inquiries, policy complaints, and service complaints are all forwarded to <br />EPD supervisors for follow-up with the reporting party; all three are <br />therefore categorized as “supervisor action”. Our office reviews the <br />complaint before it is closed and contacts the reporting party with a <br />closing letter and a survey. <br /> Inquiry and policy complaint numbers remained steady from 2016 into <br />2017. The majority of inquiries were handled by the supervisor and closed; <br />24 of the 108 were dismissed before that step. Similarly, 27 of the 31 <br />policy complaints were adequately addressed by the supervisor; an <br />additional 3 were dismissed. <br />Service complaints were our most common type of complaint, as has been <br />the pattern over the last several years. <br /> <br />Conduct <br />3% <br />Courtesy <br />11% <br />Discrimination <br />1%Performance <br />76% <br />Service <br />level <br />8% <br />Use of Force <br />1% <br />Service Complaints by Sub-Classification <br />September 24, 2018, Work Session – Item 2