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2017 Incident Reviews, Inquiries, Policy Complaints, and Service Complaints <br />Received <br />Date <br />Closed Date Time Open <br />(days) <br />Classification Summary Outcome <br />4/12/2017 4/17/2017 5 Service Level RP complained that even with continuous calls <br />illegal camping is still taking place in front of his <br />business. <br />Previous to the complaint being assigned, EPD had reached out to <br />RP and begun to help him with the issue. <br />4/12/2017 5/15/2017 33 Performance RP was upset that it took over 40 minutes for <br />officers to arrive when she reported a woman <br />trying to break into her apartment. <br />Sgt. found that the call was dispatched 23 minutes after the call <br />was received due to call load. After dispatch, officers arrived within <br />6 minutes. Sgt. spoke with RP about how the call was dispatched <br />and officers' handling of the call. <br />4/12/2017 4/14/2017 2 Policy <br />Dismissed: <br />Outside <br />Jurisdiction <br />RP was unhappy with the fees paid in a diversion <br />program <br />Dismissed: Outside jurisdiction <br />4/15/2017 4/19/2017 4 Conduct RP was unhappy with how she was treated by <br />officer during a dispute call. <br />Sgt. reviewed ICV and found that officers acted within policy and <br />used de-escalation to calm the dispute when the parties involved <br />became angry with the officers. <br />4/17/2017 5/12/2017 25 Performance RP reported an officer who turned against traffic <br />at a divider to go and speak with another officer, <br />which did not set a good example. <br />Sgt. spoke with RP about when it can be more efficient to move a <br />motorcycle in the manner she witnessed. The Sgt. also spoke with <br />the officer about setting a good example. <br />4/18/2017 5/19/2017 31 Inquiry RP was upset that he could not make a report to <br />EPD about the theft of his motor boat without a <br />computer. <br />Sgt. spoke with RP and listened to his concern that there was no <br />phone option to ask for a person to report issues. The Sgt. <br />explained EPD's staffing issues and how they did not have 24/7 <br />availability to staff report phones. An officer was directed to call RP <br />and take a report. <br />4/18/2017 5/10/2017 22 Inquiry RP inquired into how she should have responded <br />to an officer using lights and sirens in a way she <br />was unfamiliar. <br />Sgt. made contact with RP and explained what the officer was <br />doing in the situation and answered RP's questions. <br />4/18/2017 5/2/2017 14 Performance RP was unhappy with how reports for his stolen <br />truck were handled. <br />Sgt. found that at the time of the initial report RP did not have proof <br />of ownership as he had recently bought the car. RP then waited 15 <br />days before making the report with the documentation needed. <br />Sgt. spoke with RP about the issue. <br />4/15/2017 6/1/2017 46 Inquiry RP alleged that his arrest for a pedestrian <br />violation was driven by race. <br />The Sgt. found that RP had run in front of the patrol car at night; <br />the officer had been unable to tell the race of the individual. <br />4/21/2017 5/5/2017 14 Performance RP was upset that officers would did not return <br />her calls about a stolen car issue with an ex- <br />boyfriend. <br />Lt. spoke with RP about her concern and directed the officer to <br />follow up with RP. <br />4/24/2017 5/11/2017 17 Performance RP alleged that an officer gave him a criminal <br />citation just because he did not want to talk with <br />him without a lawyer. <br />Dismissed: Alternate Remedy Preliminary review by the <br />Auditor's Office found no policy violation. <br />Appendix B Page 8 of 32 September 24, 2018, Work Session – Item 2